Daniella Cedeno

DANIELLA CEDENO +1 - |-| www.linkedin.com/in/daniellacedenolopez SUMMARY ●​ 8+ years of experience in administrative support, people operations, and process optimization across nonprofit and manufacturing settings in Canada and Colombia, supporting teams of 100–200+ and revenues up to $16.9M. ●​ Supported HR and leadership teams with onboarding, engagement, and wellness initiatives, contributing to improved employee retention and workplace cohesion. ●​ Delivered training to 200+ employees on safety, compliance, and internal procedures, resulting in a 93% increase in regulatory compliance and improved onboarding speed. ●​ Managed and maintained 10,000+ records across donor databases (Raiser’s Edge, Fundraise Up), HRIS, and ERP systems (SAP), improving data accuracy, segmentation, and cross-team reporting. ●​ Created and maintained 20+ SOPs and workflow documents to streamline HR, safety, and operational processes. PROFESSIONAL EXPERIENCE Yonge Street Mission​ ​ ​ ​ ​ ​ ​ ​ ​ Toronto, Canada Administrative Coordinator, Donations​ ​ ​ ​ ​ Apr 2023 – Jan 2025 YSM is a nonprofit organization dedicated to eradicating chronic poverty through holistic programs and services, with 110+ employees, $16.9M in annual revenue, and operations across five program buildings. ●​ Reported to the Manager of Philanthropic Operations, Data Governance & Analysis, supporting donation processing and stakeholder engagement. ●​ Maintained and updated CRM data for 10,000+ donor records using Raiser’s Edge and Fundraise Up, enhancing segmentation, reporting, and donor engagement. ●​ Processed and reconciled 200+ daily donations with high accuracy, supporting audit readiness and financial data integrity. ●​ Responded to 50+ donor and partner inquiries weekly, consistently meeting response time expectations through standardized support workflows. ●​ Developed and maintained visual SOPs for donation workflows, internal documentation, and training guides, improving onboarding for new volunteers. ●​ Coordinated and trained 15+ volunteers during FY23–24, achieving a 53% retention rate—above average for short-term roles. ●​ Supported internal reporting and documentation processes for revenue tracking and cross-team collaboration. Polyban International S.A. ​ ​ ​ ​ ​ ​ ​ Cartagena, Colombia Environmental, Health & Safety Specialist (Integrated Management Analyst) Feb 2015 – Nov 2022 Polyban is a Colombian manufacturing company producing flexible packaging for the food and industrial sectors. It has 200 employees, $14.5 million in annual revenue, and serves national and international clients. ●​ Reported to the CEO and partnered with cross-functional teams to support employee engagement, compliance, and documentation efforts across a 200-person manufacturing facility. ●​ Supported HR and leadership teams in coordinating employee engagement and wellness initiatives, including 5+ milestone celebrations and health-focused campaigns annually, promoting workplace well-being and team cohesion. ●​ Participated in the hiring and onboarding of 10+ employees, including resume screening, interviewing, and delivering compliance-focused training. ●​ Delivered regulatory training to 200+ staff on workplace safety and quality standards, contributing to a 93% improvement in compliance. ●​ Created visual SOPs, workflow diagrams, and updated organizational charts to support internal training and operational consistency. ●​ Maintained accurate employee and vendor records using SAP (MM, HR) and Excel for cross-departmental reporting. VOLUNTEER EXPERIENCE Yonge Street Mission​ ​ ​ Philanthropy Volunteer Assistant​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Toronto, Canada Dec 2022 – Apr 2023 ●​ Assisted with CRM data entry and clean-up during key fundraising periods. ●​ Supported donor correspondence and event preparation activities in a fast-paced nonprofit environment. EDUCATION Graduate Certificate – Human Resources Management​ Georgian College — Toronto, ON​ ​ ​ ​ ​ ​ ​ Sep 2022 - Aug 2023 Graduate Certificate – Occupational Health & Safety​ Universidad del Norte — Barranquilla, Colombia ​ ​ ​ ​ Aug 2018 - Sep 2019 ​ ​ Feb 2008 - Sep 2012​ ​ Bachelor of Industrial Engineering​ Universidad Tecnológica de Bolívar — Cartagena, Colombia​ TECHNICAL SKILLS CRM (Raiser's Edge, Fundraise Up), ImportOmatic, SAP (MM, HCM), Microsoft Office, Google Suite, Canva.