Daniella Berba

DANIELLA V. BERBA - |-Makati, Metro Manila, Philippines SUMMARY Results-driven professional with diverse experience in operations, logistics, customer service, and banking collections. Adept at managing projects, optimizing processes, and resolving customer issues. Technically proficient in CRM tools, collaboration platforms, and creative software. Entrepreneurial, resourceful, and skilled in building positive stakeholder relationships to drive business success. WORK EXPERIENCE Collection Specialist, UCPB Savings Bank Dec 2024 - Present Contact customers with overdue accounts via phone, email, or mail to remind them of their financial obligations. Negotiate payment terms, settlements, or repayment plans that align with the bank’s policies. Review and monitor customer accounts to identify delinquencies or missed payments. Update customer records with payment details, contact information, and communication logs. Lifestyle Customer Relations Officer, Motorbelle Corporation May 2024 - Nov 2024 Delivered high-quality support by addressing customer inquiries, resolving issues, and ensuring a seamless experience throughout the sales and after-sales process. Coordinated and executed promotional events, demonstrations, and community engagement activities to boost brand visibility and attract new customers. Station Officer, Wall Street Courier Services, Inc Sept 2019 - May 2024 Appointed as Officer-in-Charge Station Head between Apr 2020 to Oct 2021 and led the operations during the pandemic. Oversaw daily operations of the branch; from shipment receiving, inventory, delivery, and managing cash collections and remittances. Managed a team of a maximum of 60 employees, providing guidance, training, and performance evaluations. Internet Advertisement Assessor, Telus International Nov 2022 - Jan 2024 Screened & provided feedback on internet advertisements according to specified criteria and guidelines. Worked independently to meet project deadlines and deliver high-quality assessments. Developed expertise in assessing the effectiveness and relevance of various types of online advertisements. Customer Service Associate, Sutherland Global Services May 2019 - Sep 2019 Handled Amazon.com customers' inquiries, complaints, and product-related issues via phone. Provided timely and accurate information to customers regarding orders, shipments, and returns. Collaborated with internal teams to address systemic issues and improve overall customer satisfaction metrics. EDUCATION Bachelor of Science in Business Administration Jun 2015 - Mar 2019 Naga College Foundation, Inc Major in Financial Management Internship Program Jan 2019 - Mar 2019 Land Bank of the Philippines 250 hours of on the job training CORE COMPETENCIES AND TECHNICAL SKILLS Administrative Excellence: Calendar management, email management, project coordination, logistics planning, account management, event and travel planning. Technical Proficiency: Microsoft Office Suite, Google Workspace (Gmail, Sheets, Drive), Salesforce, Slack, Monday.com, Zoom, Skype, Discord, Adobe Photoshop, Adobe InDesign, Canva, Filmora. Key Skills: Project management, process improvement, stakeholder communication, customer service, creative content design, business promotion, problem-solving. CERTIFICATIONS & AWARDS Career Civil Service Passer Professional Level | March 2023 Top 4 Associate - Customer Obsession Award | August 2019 Campus Journalism Award | March 2019 MT Villanueva Service-Leadership Award | March 2019 PERSONAL INTERESTS Enjoys exploring new business ideas and opportunities. Passionate about creative activities like designing visuals. Loves learning about financial trends and money management. Finds joy in organizing events and planning projects. Values quality time with family and working on shared goals. Interested in fashion and curating stylish thrift collections.