Daniell Payne

DANIELLE PAYNE PROFESSIONAL SUMMARY Results-driven and detail-oriented professional with over 5 years of experience in operations management, KYC verification, and data-driven decision-making, complemented by freelance experience in data annotation, content moderation, and transcription. Skilled in leading highperformance teams, optimizing workflows, ensuring compliance with turnaround time (TAT) targets, and maintaining data accuracy. Demonstrates strong analytical, communication, and organizational skills with proven success in both corporate and remote digital work environments. CORE SKILLS • • • • • • • • • • • • • • • • • • • • • • Team Leadership & Performance Management KYC Verification & Compliance Data Annotation & Quality Control Process Optimization & Workflow Automation Data Analysis & Reporting (Excel, SQL, Power BI) Customer Engagement & Communication Extensive experience in advanced mathematical competitions such as AMC, AIME, USAMO, IMO, or Putnam. Fraud Detection & Risk Mitigation Remote Work Efficiency & Confidentiality Stakeholder Collaboration AI Review Tools & Chat Management Platforms Proficient grasp of problem-solving in algebra, combinatorics, number theory, and geometry. Proficiency in logical argumentation and written expression Remote Collaboration (Slack, Teams, ClickUp, Trello) Task Tracking & Self-Management Descriptive Statistics (mean, median, mode, variance, standard deviation) Inferential Statistics (hypothesis testing, confidence intervals, p-values) Probability Theory and Distributions (normal, binomial, Poisson) Correlation and Regression Analysis Sampling Methods and Experimental Design Statistical Modeling and Forecasting Data Cleaning and Validation PROFESSIONAL EXPERIENCE Back Office Assistant Manager – Popeyo Consultants August 2024 – Present • • • • • Lead and mentor Supervisors and KYC Officers to ensure verification accuracy and adherence to TAT targets. Optimize workflows and coordinate automation initiatives with Tech and Operations teams. Maintain 99%+ accuracy through compliance audits and fraud prevention controls. Generate analytical reports to guide process improvements and data-driven decisions. Manage workforce scheduling for 24/7 operations and balance team workloads. Operations Team Lead – Col Customer Ltd May 2023 – August 2024 • • • • • Oversaw daily loan verification and credit approval processes for high-volume operations. Conducted performance analysis and implemented initiatives that increased team productivity by 45%. Collaborated with management to refine SOPs, ensuring alignment with compliance and efficiency goals. Designed and presented analytical dashboards using Excel, Tableau, and Power BI. Led process mapping and documentation for improved business process clarity. Senior Credit Officer – Boris International January 2021 – July 2023 • • • • Conducted credit analysis and KYC verification to ensure data accuracy and regulatory compliance. Enhanced process control through Google Sheets and automated data systems. Created daily and weekly reports to support strategic decision-making. Coordinated with IT and quality teams to improve product and customer experience performance tracking. Credit Officer / Portfolio Quality Officer – Pappel Consortium May 2019 – December 2021 • • • • Performed client risk assessments and handled loan processing and documentation. Managed client credit portfolios and assisted customers via phone, chat, and email. Resolved payment and account discrepancies while ensuring compliance with credit policies. Educated clients on responsible credit use and maintained high customer satisfaction. Data Annotator – Mindrift (Remote) January 2024 – Present • • • Labeled, categorized, and evaluated data to train AI systems for accuracy and tone. Reviewed AI-generated content for factual correctness and coherence. Collaborated remotely to uphold annotation quality standards under tight deadlines. Freelance Project Contributor 2023 – 2024 • • Conducted AI-assisted text evaluation and feedback tasks. Rated and improved model responses for contextual quality and compliance. Transcriber – GoTranscriber.com (Remote) 2022 – 2023 • • Transcribed and proofread video and audio content with strict adherence to accuracy and confidentiality. Ensured grammatical precision and consistency across multiple projects. Project Reviewer – ProGrad.uk (Remote) 2021 – 2022 • • Reviewed educational materials and provided structured feedback for clarity and tone. Ensured content alignment with learning outcomes and brand standards. KEY ACCOMPLISHMENTS • • • • • Achieved 99%+ verification accuracy and 100% audit closure in KYC operations. Reduced verification turnaround time (TAT) across multiple departments. Introduced real-time performance tracking dashboards for improved decision-making. Enhanced cross-department collaboration between Sales, Risk, IT, and Operations. Strengthened team engagement through structured performance recognition programs. EDUCATION Bachelor of Science in Mathematical Statistics Colorado University — Graduated November 2016 Master's Degree in Applied Statistics Colorado University — Graduated November 2018 Additional Certifications • • • • • Scrum Fundamentals Certified – Scrum Study (2023) Inventory Management – Coursera (2023) SQL (Basic to Advanced) – Mode.com (2023) Data Analysis with Excel – AQSkills (2021) Excel & Accounting Fundamentals – Corporate Finance Institute (2020) TECHNICAL TOOLS & PLATFORMS Excel | Google Sheets | Power BI | SQL | Tableau | CRM Systems | Chat Tools | Microsoft Teams | Slack | AI Review & Annotation Interfaces | Online Transcription Platforms LANGUAGES • English – Native REFEREES Available upon request