DANIELA URRUTIA MORALES
❘
P R O F E S S ION A L S UMMA RY
To seek and maintain full-time or part-time position that offers
professional challenges utilizing interpersonal skills, excellent time
management and problem-solving skills.
❘
W OR K H IS TORY
Self-employed - Homemaker
Puerto Rico • 09/2021 - Current
•
•
•
•
•
•
•
•
•
•
Managed daily household chores, including cleaning, cooking, and
meal planning
Oversaw grocery shopping, budgeting, and savings, optimizing
resources and ensuring financial responsibility
Scheduled and coordinated appointments for family members
Educated and nurtured child development through play, reading,
and teaching life skills, highlighting effective communication and
teaching skills
Acquired proficiency in household repairs and maintenance
Created social media page and Etsy store front to promote artwork
Coordinated family events and gatherings, ensuring smooth
logistics and enjoyable experiences for all attendees.
Strengthened communication skills through regular interactions with
others.
Skilled at working independently and collaboratively in team
environment
Proven ability to learn quickly and adapt to new situations.
HearingLife - Patient Care Coordinator
Elizabeth, NJ • 11/2020 - 09/2021
•
•
•
•
•
•
•
•
Managed high volume of 30-50 inbound and outbound calls daily to
assist new and existing patients, ensuring clear and effective
communication
Worked closely with patients to deliver excellent and direct
individualized patient care while upholding confidentiality
requirements.
Conducted prior authorization calls with insurance providers and
patient representatives, demonstrating meticulous attention to detail
and adherence to protocol
Proactively scheduled annual exam appointments, optimizing clinic
resources and enhancing patient care
Organized and maintained clinic calendar for 3 doctors/providers,
aligning schedules with corresponding insurance networks for
efficient appointment booking
Conducted patient confirmation and reminder calls 2 days in
advance, reducing appointment cancellations and improving clinic
efficiency
Prepared and maintained patient intake forms, ensuring accurate
and up-to-date information for efficient patient care
Managed patient information in system charts to match physical
charts, ensuring data accuracy and compliance with regulatory
E:-P:-
A: Bayamon, Puerto Rico 00959
❘
•
•
•
•
•
•
•
S KI L L S
•
•
•
•
•
Google Drive
File Organization
Database Maintenance
Calendar Management
Social Media Updating
MS Office
Familiar with Asana, ClickUp, and Hootsuite
for task management and social media
support
Data Entry
Invoice Processing
Interpersonal Communication
Office Administration
Appointment Scheduling
❘
L A N GU A G E S
Spanish:
C2
Proficient
English:
C2
Proficient
❘
E DU C AT I ON
New Jersey City University
Jersey City, NJ • 12/2017
No Degree: Fine Arts
• 3.8 GPA
Elizabeth High School - FJCA/Upper
Elizabeth, NJ • 06/2017
High School Diploma
• 3.8 GPA
• Honors: Honor roll every year
• Principal Scholar in sophomore and junior
years
• Head Editor & Photographer, Yearbook Club,
2017
• Marching Band-Prop Crew, 2012 and 2017
• Humanitarian Society , 2017
❘
•
C E R T I F IC AT ION S
Sales and CRM Overview, 02/2024,
Coursera, https://coursera.org/share
/0957f4f12b63bcddb22c8cfd-e
•
•
•
requirements
Digitized and organized paperwork by scanning and uploading
documents into data system, ensuring easy access and retrieval of
patient records
Coordinated files for upcoming appointments, facilitating smooth
patient visits and optimizing doctor/provider time
Completed training on latest products and system updates, staying
informed of industry trends and enhancing patient care services.
Netro Transport - Safety Manager & Accountant assistant
Kearny, NJ • 07/2019 - 03/2020
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Communicated with clients via email and phone to facilitate timely
payments
Managed inventory list for upcoming payments using Excel
spreadsheets
Created and processed invoices for client accounts
Followed up with clients via phone calls to collect overdue
payments
Generated delivery orders for truck drivers to ensure timely and
accurate deliveries
Updated rates for each load and communicated changes to clients
promptly
Managed applications for new drivers, including performing
background checks
Coordinated and scheduled drug tests for applicants and current
drivers
Monitored and maintained records of expiring company permits,
such as overweight/oversize permits
Reduced injuries among personnel with development and
implementation of robust safety programs and policies.
Ensured drivers complied with legal working hours and conducted
mandatory inspections
Assisted in selection of software for driver logs to enhance
operational efficiency
Restructured safety office and policies to improve departmental
efficiency
Prepared probationary and warning letters for new and existing
drivers.
Facilitated safety training for 15+ employees
TMX intermodal (NJ Region) - Safety Assistant
Linden, NJ • 04/2018 - 07/2019
•
•
•
•
•
•
•
•
Initiated hiring process with new recruits, ensuring smooth
onboarding experience
Served as primary backup to officer in charge with various
responsibilities related to compliance, operations management, and
staff supervision.
Enforced safety protocols for drivers on the road, promoting a
culture of safety and compliance
Developed and implemented policies to ensure adherence and
compliance
Maintained up-to-date and orderly records for 50+ driver
qualification (DQ) and truck files
Managed expiring registrations and licenses, ensuring timely
renewal and compliance
Served as primary contact point for drivers involved in traffic
incidents or accidents, providing support and assistance
Oversaw EZ-Pass accounts, ensuring accurate billing and account
•
•
Google Ads for Beginners, 01/2024,
Coursera, https://coursera.org/share
/ec9c6a2247c2d86b7f23ec6a8f1b75f9
The Nuts and Bolts of Public Relations,
01/2024, Coursera, https://coursera.org/share
/4eafcf0c36586fd9216fa8f6efbd5e06
•
•
•
•
•
•
management
Assisted in safety audits and provided necessary documentation for
compliance
Addressed driver complaints promptly, finding effective solutions to
improve driver satisfaction
Organized and maintained company merchandise inventory,
ensuring accurate tracking and reporting
Built driver binders with all necessary and valid paperwork in case
of a DOT stop or vehicle accident, ensuring compliance and
readiness for inspections
Applied for overweight, liquor, and/or hazmat permits for driver
deliveries of the week, ensuring legal compliance and smooth
operations
Contacted regional offices for TMX to ensure all paperwork was
compliant for specific states and maintained copies of driver files
and truck files for documentation.
Live Breads Artisan Bakery and Coffee Bar - Front Counter Help
Millburn, NJ • 08/2018 - 11/2018
•
•
•
•
•
•
•
Processed 20+ sales transactions using POS system.
Assisted customers with information regarding menu offerings and
nutrition information.
Communicated orders to baristas, ensuring smooth workflow and
timely order completion
Maintained front of house cleanliness, creating a welcoming
environment for customers
Managed inventory and restocked items, ensuring availability of
products
Created eye-catching food displays to attract sales, contributing to
increased customer engagement
Provided samples of freshly baked breads and pastries, enhancing
customer experience and promoting sales.
Hollister - Brand Representative
Elizabeth, NJ • 10/2017 - 04/2018
•
•
•
•
•
•
•
Maintained racks and tables organized and neatly folded, ensuring
visually appealing store layout
Communicated product value, quality, and style to educate and
entice potential customers.
Rang up customers by processing cash and credit payments to
complete 50 sales transactions on average each day.
Handled cash and counted money at closing time, ensuring proper
cash management procedures
Kept track of inventory and restocked items, ensuring product
availability
Responding to customer complaints effectively and efficiently,
resolving issues to maintain customer satisfaction.
Assisted with daily opening and closing tasks to maintain clean,
neat, and professional store.
Surprise (out of business) - Sales Associate
Elizabeth, NJ • 01/2017 - 04/2017
•
•
•
Organized clothing racks to maintain tidy and organized store
layout
Assisted customers in finding products and providing information
about merchandise
Managed 10 fitting rooms, ensuring cleanliness and assisting
customers with trying on clothes
•
•
Aided in inventory tracking, assisting with inventory management
processes.
Maintained calm demeanor and professionally managed issues in
busy, high-stress situations.
