Daniela Joy Melo Dumanog

DANIELA JOY DUMANOG HIPAA-Certified Healthcare Virtual Assistant | Customer Service and Billing Specialist-| - | GMA, Cavite | linkedin.com/in/daniela-joy-dumanog/ PROFESSIONAL SUMMARY HIPAA-certified Healthcare Virtual Assistant with 3+ years of experience supporting U.S. and Canada-based healthcare practices. Specialized in Revenue Cycle Management, insurance verification, and dental/chiropractic billing. Proven track record of handling high-volume patient interactions while improving operational efficiency and patient satisfaction. Seeking a Healthcare Virtual Assistant role where I can apply my expertise to deliver patientfocused support and efficient practice operations. SKILLS Core Strengths: Revenue Cycle Management, Insurance Verification, Medical and Dental Billing, Prior Authorizations and Referrals, HIPAA Compliance, Orthodontic Support Tools and Systems: Atlas, Fusion, Dentrix, NEA, DentalXChange, Review Wave, GoHighLevel, XIMA, Google Workspace, Microsoft 365, Adobe, Canva Communication and Tools: Slack, Zoom, Microsoft Teams, Google Chat, Google Meet WORK EXPERIENCE Healthcare Virtual Assistant (Chiropractic & Patient Support) Cameron Chiropractic Clinic, Lucan, Ontario, Canada • • • • Managed complex multi-provider calendars and appointment confirmations to optimize patient flow and clinic capacity. Resolved 70–80+ daily inquiries across multichannel platforms, providing expert guidance on treatment plans and insurance coverage. Conducted regular audits of patient information and EHR data using Atlas and GoHighLevel to ensure 100% accuracy and strict HIPAA compliance. Executed proactive patient retention outreach and follow-up campaigns, significantly reducing no-show rates by 30% through strategic outreach and appointment confirmation processes. Dental & Optometric Customer Service and Billing Specialist Optum Global Solutions, Alabang Muntinlupa • • • • September 2025 – April 2026 September 2023 – September 2025 Handled 50+ daily patient inquiries regarding general dental, orthodontic, and optometric services, including treatment coverage, benefits, and payment processing for government programs like Medicare, while ensuring strict HIPAA compliance. Educated patients on various dental, orthodontic, and optometric procedures, pre-authorization requirements, and coverage options to ensure a full understanding of their benefits. Assisted patients with complex dental, orthodontic, and optometric billing inquiries, insurance verification, and claims submission, resolving financial concerns with professionalism and clarity Managed end-to-end appointment workflows, including scheduling, rescheduling, and coordination of general dental, orthodontic, and optometric follow-up care to support long-term treatment continuity. EDUCATION Bachelor of Secondary Education Major in English, Magna Cum Laude Polytechnic University of the Philippines – San Pedro Campus • • • October 2024 Developed strong verbal and written communication skills for patient interaction and documentation. Demonstrated advanced English proficiency in professional and healthcare communication. Applied critical thinking and problem-solving skills in fast-paced environments. LEADERSHIP EXPERIENCE President, Guild of English Majors Polytechnic University of the Philippines – San Pedro Campus • • October 2024 Led and managed 300+ members, successfully organizing 30+ events within a year to enhance collaboration and student engagement Increased response efficiency by 95% by proactively addressing concerns and streamlining communication processes ACHIEVEMENTS Overall Top Advocate Optum Global Solutions, Specialty Benefits Dental and Vision • • April – July 2025 Honored as Overall Top Advocate for outstanding contributions to patient support, consistently handling over 50-60+ patient inquiries daily while showcasing superior communication and problem-solving skills. Led team initiatives that improved patient inquiry efficiency by 90%, accelerating resolution times and boosting operational performance.