DANIELA ARANGO RESTREPO
C.C-
Bogotá, Colombia
Calle 125 #72-40 Tel:-
PROFILE
Bachelor on communication studies, have experience using multiple platforms specific to the campaigns I have worked with such as TXU Energy and Ascensia Diabetes Care. I am highly skilled in assisting customers via phone calls, chats and emails. I have also worked with the SAP and Dynamics interfaces to communicate with the customers and my colleagues.
EDUCATION
Universidad Santo Tomás
Communication and Media Studies-
Instituto SENA
Aprendizaje y uso de las TIC en la formacion October 2019- November 2019
Certification on Copywrite- Crehana
Present.
JOB EXPERIENCE
Scholastic
Digital Customer support- March 2020- present.
Bogotá D.C, Colombia
Digital customer support and content creation from audioviusals to visual pieces for marketing campaigns.
Contact Point 360- Enercare home services
Customer Service Representative- Sales Agent- July 2019- February 2020
Bogotá D.C, Colombia
Customer Service and Sales Representative for Canadian Home Services Company, responsible for Tier 1 Interaction and Inbound Marketing for Home Insurance, Basic Troubleshooting for Designated Customer Products.
Concentrix
Technical Support Associate Nov 2018 – Present
Bogotá D.C. Area, Colombia
Responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client’s technical products or services by answering questions and solving problems involved in their use.
OneLink BPO
Customer Service Representative August 2018 – October 2018
Bogotá D.C., Colombia
Customer service associate for an electric retailer in Texas (TXU Energy), support on payment plans, billing and inbound marketing for house insurances.
Seguros SURA June 2017 – June 2018
Knowledge Management intern.
Bogotá, Colombia
Development of training projects for incoming employees of the company, creation of training content and material and administration of evaluation skills promoted by Human Resources.
SKILLS
Microsoft Dynamics CRM
Customer Satisfaction
Adobe suite
SAP Software usage
Inbound Marketing
Customer Service
CONTACT RELATIONSHIPS
Juan Felipe Osorio Maldonado- Customer Support Specialist-Hubspot
Bogotá, Colombia- Tel:-
Luz María Arango Restrepo- Professional in industrial risks- ARL sura
Bogotá, Colombia- Tel:-
