DANIEL WAMBUA
P.O.BOX-, NAIROBI
-
EMAIL -LinkedIn :https://www.linkedin.com/in/daniel-wambua-053726ba/
CAREER SUMMARY
Dedicated and detail-oriented ICT professional with extensive experience in IT infrastructure management,
network security, and system administration. Proficient in troubleshooting, maintaining hardware and
software, and ensuring seamless network operations. Skilled in managing cloud-based services (Microsoft
365, Google Workspace) and optimizing IT systems. Strong communication and problem-solving skills, with
a passion for staying current on technological trends and innovations.
SKILLS & COMPETENCIES
• IT Infrastructure: LAN/WAN design, Router/Switch configuration, Firewall management,
Wireless network configuration.
• Administrative Support : Meeting coordination, documentation, and presentation preparation
(PPTs).
• Network & Security: TCP/IP, VPN, VLAN, Firewalls, Server Configuration, Security
Protocols, Backup & Recovery, Cybersecurity.
• Technical Support: Hardware & Software Troubleshooting, End-User Device Management,
Microsoft Office Applications, Windows and Linux Operating systems.
• System Administration: Active Directory, virtualization (VMware ESXi, ProxMox), Microsoft
365, SharePoint, Google Workspace, Veeam Backup, asset management, compliance &
licensing.
• Cloud Computing: Virtual Machines, Google Cloud Storage
• Soft Skills: Communication, Problem-Solving, Team Collaboration, Documentation
EXPERIENCE
Assistant Network and Systems Administrator/IT Support
Premier Foods Limited | Sept 2020 – Present
• Manage cloud-based services (Microsoft 365, SharePoint, Google Workspace, Azure).
• Oversee virtual machine environments (VMware, Hyper-V, Proxmox).
• Conduct regular backups and maintain IT asset databases.
• Configure and maintain network devices (routers, switches, firewalls, access points).
• Administer Active Directory, set up user accounts, and manage access control to shared folders
• Perform routine system updates, patches, and upgrades to enhance security and performance.
• Monitor system performance, analyze trends, and implement optimizations.
• Collaborate with external vendors and service providers to resolve technical issues and
implement effective solutions.
• Configure conference room setups and video conferencing tools (Zoom, Teams).
• Check firewalls for suspicious activities
IT Support Technician
NHIF Makueni (Wote) | June 2018 - Sept 2019
•
•
•
•
•
•
Provided technical support for hardware, software, and network-related issues.
Managed user accounts and permissions within Active Directory.
Conducted system testing, diagnosed issues, and maintained technical documentation.
Oversaw network connectivity and security, including CCTV maintenance.
Addressed client support tickets via multiple channels, efficiently resolving hardware and
software issues.
Maintained detailed documentation to improve support processes and enhance client
experiences.
ICT Helpdesk Support
Machakos County Government | May 2015 - Sept 2015
• Assisted in troubleshooting IT-related issues and supported end-users.
• Installed, configured, and maintained IT equipment.
• Managed user inquiries and escalated complex technical problems.
• Hardware and software installations, upgrades, and patches.
EDUCATION
Bachelor of Science in Information Technology – Mount Kenya University | 2016 – 2018
Diploma in Business Information Technology – Mount Kenya University | 2013 – 2015
Kenya Certificate of Secondary Education - Mwaani Boys High School | 2008 – 2011
CERTIFICATIONS
Virtual Cloud Computing Certificate - Great Learning Academy | 2024 November
IT Support Technician Certificate – Alison | 2024 October
Network Security Certificate – Great Learning Academy | 2023 Mach
Cyber Security Threats Certificate – Great Learning Academy |2022pril
Information Security Certificate – Great Learning Academy | 2022 March
PROJECTS & INITIATIVES
•
•
•
Laravel Approval System: Designed a multi-step approval workflow for internal request
management.
Network Expansion: Designed and deployed wireless connectivity solutions for enhanced
employee productivity
Implemented IT asset management system for tracking equipment and maintenance schedules.
HOBBIES
•
•
•
•
•
Swimming
Programming
Playing instruments (keyboard/guitar)
Traveling and listening to music
Watching movies
REFEREES
1. Nathan Chirchir
ICT Systems Administrator
Premier foods Limited
Email:-TEL : -
2. Martin Mwangi
Country Director
Serianu Limited Botswana
Email:-TEL : -
3. Robert Munyao
Senior Registration and Compliance Officer NHIF (Makueni - Wote) Email:-TEL: -
