Daniel Ugbeda Ojima

DANIEL UGBEDA OJIMA Customer service Bayelsa Nigeria-- PROFESSIONAL EXPERIENCE CAST CAPITAL (US BUSINESS FUNDING) (Remote) Customer Support Agent FEB 2023-Mar 2024 ● Attend to US business owners through various channels such as email,chat and phone calls. Pre Qualifying them to get loans for their business. ● Implement regular surveys to gauge customer satisfaction with the support provided. This was measured through specific feedback questions. ● Assess the direct impact on revenue through upselling or cross-selling of additional features or services to existing customers. AFFORDABLE RENT-TO-OWN (Remote) Customer Service Agent FEB 2021 - Dec 2022 ● Track the percentage of outbound calls that result in clients successfully finding and securing affordable homes, demonstrating effectiveness in meeting client needs. ● Measure the time taken to respond to client inquiries or leads, ensuring timely assistance and maximizing conversion opportunities. ● Assess the accuracy and completeness of client details and property information recorded during interactions, ensuring data integrity and effective assistance. UNITED BANK FOR AFRICA Bayelsa, Nigeria CUSTOMER REP/ DATA ENTRY DEC 2013-Dec2019 ● Improve account reactivation rate by tracking the percentage of customers successfully assisted in opening new accounts, reflecting effectiveness in onboarding and guiding customers through the process. ● Measure the percentage of customer complaints or concerns successfully resolved on the first interaction, demonstrating efficiency in problem-solving and maintaining satisfaction. ● Evaluate collaboration and alignment with the larger Customer Success team and internal stakeholders through metrics like participation in team meetings, sharing insights, and contributing to collective goals. EDUCATION NIGER DELTA UNIVERSITY Bayelsa, Nigeria -) Bachelor of Agriculture Majors in Agricultural Economics, Extension and Rural Development ADDITIONAL INFORMATION ● Technical Skills: CRM(Livevox,convoso), Microsoft excel, Google workspace. ● Certification: Data analysis Bootcamp (2022), Coven works Lagos - verify ● Certification: Excel skills for Business Essentials (2024), Macquarie University - verify