Daniel Stuart

. Daniel Stuart Business Analyst LinkedIn https://www.linkedin.com/in/danstuartmelb/ Address Melbourne, VIC Business Analyst with expertise in communication, analysis and working in Agile teams. Technology enthusiast with a broad range of expertise across process improvement, database migrations, digital transformation projects and corporate communications. Skills Process Improvement and Enhancements (BPMN, Six Sigma) Teamwork and Collaboration Training and Development Incident and Change Management (iTAM / ITSM) IT Cloud Infrastructure (AWS and Azure) Database Modelling & Analysis Change Management & Corporate Communications Agile Software Development Customer Service & Support Work History 2019-10 – 2020-03 Business Analyst DevOps Webjet Limited, Webjet Exclusives • Leading the website development with a team of Developers and Quality Assurance leads for the Exclusives Packaged Tours business • SalesForce administration for Service Cloud, supporting operation and call centre teams with new features and learning • Developing SQL code to build reports and using PowerBI to gather data from core databases and SalesForce • Working in an Agile environment to deliver new features and improvements to staff and customers daily • Gathering requirements and workshopping ideas • User story creation and sprint planning in Azure DevOps to deliver new features and website improvements to the Business • Utilising Microsoft Azure services including Kubernetes and SQL databases . • Supporting Developers and Quality Assurance leads in managing the pipeline of work and articulating technical requirements • Developing technical skills in Docker, CI/CD and Web Development. 2018-10 – 2019-10 Business Analyst / Data Migration Consultant Telstra Corporation, Health and Workplace Safety, Melbourne, VIC • Documenting the migration strategy and process with inputs from the business and vendor to move confidential data onto a cloud platform. • Verifying and testing data against specifications to ensure compliance with regulations and policies. • Strategic planning and liaising with stakeholders to prepare for the migration to the new cloud solution. • Designing and incorporating automation concepts to reduce workload in transforming and preparing data for migration from legacy systems. • Working with different areas of the business and collaborating closely with team members and vendors to migrate large datasets into the cloud • Development of a custom Node.JS server, SQL queries and scripting to automate the transformation of data. 2016-01 – 2019-10 Consultant Araza Pty Ltd, Melbourne, VIC • Working across a wide variety of projects as a Business Analyst at Telstra and Motorola Solutions. • Assisting with and maintaining the corporate website. • Working with clients to deliver exciting and complex digital transformation projects. 2018-09 - 2018-10 Business Analyst Motorola Solutions, Engineering Department, Melbourne, VIC • Creating a new graduate program, and training syllabus to deliver valuable learning experiences to graduates. • Documenting 'as-is' processes and identifying areas for improvement by working closely with current-former graduates and stakeholders across the business. • Working closely with senior leadership teams, workplace trainers and field engineers to identify skills to be learnt and building a training syllabus to prepare graduates for workforce deployment in engineering roles. • Incorporating research and best practices from industry bodies like Engineers Australia into the new graduate framework. • Coordinating feedback workshops with current and former graduates and gathering requirements from the business. • Developing fact sheets and guides in line with corporate branding and design guidelines to support people leaders and staff with the new graduate program. . 2018-08 - 2018-09 Business Analyst – DevOps Telstra Corporation, Global Products and Services, Melbourne, VIC • Articulating new app features, breaking down concepts and themes into user stories for a new public mobile application to support trades, small businesses and sole traders. • Managing the product backlog and incidents in an Agile DevOps project model. • Collaborating with UI/UX designers and other Business Analysts to articulate development requirements for new features and mobile app enhancements. • Working in a Dev-Ops modal to manage incidents, system changes and the deployment of new features. • Exploring new app feature ideas to integrate with third parties via REST API’s for Trades equipment hire, payment processing of invoices and insurance quotations. 2017-01 - 2018-08 Business Analyst / Project Manager Telstra Corporation, Digital Workplace Solutions, Melbourne, VIC • Analysing business requirements and proposing IT solutions to different areas within Telstra. • Increasing productivity and communication across Developers with a new DevOps model • Pricing and developing project briefs for projects of work of on average 50$100k and securing these projects for delivery. • Managing and coordinating IT Changes across Cyber Security, Product Owners and Developers to deliver projects on Office365, Microsoft Exchange and Azure solutions. • Working with Legal and Risk officers to ensure newly released IT systems and changes to existing ones comply with policies and regulations. • Providing customer service and support to staff for new and existing technology products managed by the team including staff laptops, CISCO telephony equipment and Office365 applications. • Documenting current processes of the team and identifying enhancements to improve the team’s response rate and overall efficiency in proposing and securing projects. • Working closely with Cyber Security teams to assess risks and ensure the overall security of new solutions delivered by the team are to standard and inline with security policies and procedures. 2016-09 - 2017-01 Business Analyst & IT Support Telstra Corporation, Digital Workplace Solutions, Melbourne, VIC • Digital Workplace Solutions Working in project teams to roll out major technology products including Office365 and Lync to over 40,000 staff globally. • Co-ordinating major technology changes & reporting progress to management. . • Automating processes including hardware upgrade readiness checks, software deployments and corporate notifications & communications • Writing end user guides and knowledge base articles. • Resolving technology incidents with team members and other areas of the business including executive teams. • Working closely in Level 3 Support and alongside the Level 1 - IT Help Desk support team. 2016-06 - 2016-09 Project Specialist Telstra Corporation, Global Enterprise, Melbourne, VIC • Global Enterprise & Services Supporting project managers and assisting with the roll out of new governance frameworks. • Analysing survey data and building information storage sites (SharePoint). • Managing corporate communications, events and user guides and enhancing existing material. • Designing communications and notifications to best communicate messages to various stakeholders. • Using PowerBI to develop reports that communicate project health and status. 2015-01 - 2016-01 Change Analyst National Australia Bank Limited, Melbourne, VIC • Developed corporate communications and user instructional information for key IT Systems and workplace technology. • Reduced calls to the IT Help Desk by proactively assisting staff with setting up workplace technology and resolving incidents • Working with project managers and various areas of the business to communicate change management risks and issues. • Administering corporate social network updates and publications • Collected, organised and modelled data using excel to communicate IT Incidents and Issues 2012-01 - 2015-01 Swimming Instructor YMCA, Melbourne, VIC • Developing of lesson plans inline with industry criteria • Conducting swimming lessons tailored to children and young adults • Conducting specialised and private swimming lessons • Supervision of other staff and training . Education 2014-01 - 2019-09 Bachelor of Business Information Systems Swinburne University of Technology 2013-01 - 2014-01 Diploma of Information Technology Swinburne University of Technology 2012-01 - 2012-12 Certificate 4 in Sound Production Box Hill Institute of TAFE - Melbourne 2010-01 - 2011-12 VCE - High School Certificate Carey Grammar - Melbourne Accomplishments • Chief Information Officer (CIO) and (Chief Operations Officer (COO) Team Awards for Office365 Deployment and Email Migration. • Completed the corporate roll out of Office 2013 upgrades at Telstra to over 40,000 workstations. • Development of a new Graduate Framework at Motorola Solutions. • Lead the roll-out of Microsoft Skype for Business (Lync) at Telstra Nationally. • Development of a Node.JS based data transformation tool to fully automate the conversion of over 2.5 million confidential records to a new cloud-based solution. Affiliations • Former Lifeguard at Surf Life Saving Australia • Youth Mentor Volunteer at Whitelion Australia • Former Volunteer at Salvation Army Software & Certifications Google G-Suite & Chrome Enterprise Deployment Specialist – Oct 2019 BMC Remedy & ServiceNow (Helpdesk and Support Tickets Management) SalesForce Service Cloud Administrator Web Development (React JS, HTML, CSS, API Intergrations) Azure DevOps, Jira, Trello Adobe Creative Suite Cloud Platforms PAAS (Azure, Amazon Web Services , Google Cloud) Database Administration (SQL, PostgreSQL, MySQL) Programming (Linux, JavaScript, React, GIT, VS Code) Microsoft Office, PowerBI and Excel (PowerPivot) .