Daniel Sosa

Daniel Sosa Phone: (- Email:-Skype: sosasabillon88 Nationality: Honduran Objective: To obtain a Guest Services Position Languages: Spanish & English - both languages are spoken to a native level. Relevant Professional Development: 2016 Basic Safety Maritime Training  Security Awareness.  Crowd Management.  Boat Handling.  Emergency Management & Human Behavior.  Survival Craft and Rescue Boat Training.  Master’s in Public Relations/Human Resources Relevant Work Experience: March 2018 December 2018 2016 Seasonal Carnival Cruise Line Hotel Admin Coordinator Guest Services & Hotel Department  Provide confidential secretarial and administrative support for the principal executive or executives.  Managing schedule, making travel arrangements, screening and handling telephone communications.  Greeting and directing Guests on board our vessels.  Dealing with administrative problems and inquiries as appropriate  Serve as primary point of direct administrative contact and liaison with other offices, individuals and external institutions. Carnival Cruise Line Guest Services Groups Coordinator Guest Services & Hotel Department  In charge of all onboard events both Guests and Crew.  Greeting and directing Guests on board our vessels.  Monitoring all social gatherings and events, to make sure of their proper execution.  Serve as primary point of direct administrative contact and liaison with other offices, individuals and external institutions. Hotel Palma Real, La Ceiba, Honduras. Front Desk Assistant & Concierge  Greeted the guests upon arrival to the resort.  Provided detailed information about the daily activities to the guests.  Attended to every detail upon the guests’ request.   2015 Sept 2015- Dec 2015 Provided guided tours around the facilities to the guests. Attended to many areas of the hotel to oversee that everything was to the guests liking and comfort. (spa, pool, gym, restaurants, beach recreational area tec. Dream Reach Virtuals/Online Sales Specialist/IBO  Provided excellent customer service towards the customer.  Professional Health Consultant about our products.  Educating and creating awareness of the customers’ health and wellbeing. World Wide Communications, Honduras Customer Service Trainer & Supervisor  Provide fantastic customer service to both internal and external clients and customers.  Plan, coordinate and facilitate the delivery of all new hire training.  Monitor and track employee performance.  Supervise a large team of employees with respect to the provision of service, sales and tech support in addition to managing the ‘Retentions’ and ‘Activations’ Departments. Mar 2015-Aug 2015 Caribbean Contact Centre, Honduras Customer Service Trainer & Supervisor  Provided exceptional customer service to all internal customers and clients.  Formulated and facilitated the efficient and effective delivery of new hire orientation training.  Supervised employees with respect to the provision of customer service, sales and tech support. - Startek Inc, San Pedro, Honduras Customer Service Trainer & Supervisor  Provided fantastic customer service to both internal and external clients and customers.  Planned, coordinated and facilitated new hire training.  Supervised a team of employees with respect to the provision of service, sales and tech support. 2012 2nd Appellate Court, La Ceiba, Honduras Legal Administrator  Conducted the evaluation of legal documents.  Archived closed and open sensitive legal cases. - Bilingual Brasavola School, Honduras Instructor  Adhered to all policies and procedures as outlined by school officials.  Planned, implemented and evaluated a variety of classes.  Professionally managed relationships with students, parents and administrators. - Foundation of Margie DIP, La Ceiba, Honduras Legal Administrator  Provided bro-bono legal advice to the public.  Ensured the safekeeping of legal documentation. 2011 Catholic University of Honduras, La Ceiba Legal Administrator  Provided the general public with bro-bono legal advice.  Coordinated the safeguarding of legal documentation. - UCEMN University, Tocoa, Honduras English Instructor  Utilized modern pedagogical English teaching practices within the classroom.  Enhanced students overall English abilities. Computer Skills: Word, Excel, PowerPoint, Fidelio. Professional Development:- Modern Human Resources Management Supervisor Best in Class Practices Break through Learning Strategies For Trainers (BLAST) Education:- University of Honduras BA Science Diploma in Quality Management BA Law TOEIC English Test for International Communication Masters in Public Relations/Human resources References Upon Request