Daniel Sklanka

11 Litchfield Street, Thomaston, CT-- Daniel Sklanka Professional and competent dispatcher seeking career change after 16+ years. Charismatic, judicious, and coolheaded when communicating. Strong work ethic and ability to work under pressure and manage stressful circumstances. Enthusiastic, methodical, and proficient with both computers and phones. Skills     Typing 75 WPM Microsoft Office Data Entry Information Gathering     Multitasking Record Keeping Decision Making Perfectionist Experience JANUARY 2021 – PRESENT Animal Control Officer (Part Time) / Naugatuck Police Department, CT        Enforce all applicable laws, regulations, and ordinances relating to animals Handle domestic animals and suspected rabid wildlife Take calls and complaints from the public Respond to calls for service Type full reports and computer aided dispatch notes where applicable Issue verbal and written warnings, infractions, and misdemeanor summons for violations based on officer discretion Clean and maintain facility FEBRUARY 2012 – PRESENT Animal Control Officer (Part Time) / Thomaston Police Department, CT        Enforce all applicable laws, regulations, and ordinances relating to animals Handle domestic animals and suspected rabid wildlife Take calls and complaints from the public Respond to calls for service Type full reports and computer aided dispatch notes where applicable Issue verbal and written warnings, infractions, and misdemeanor summons for violations based on officer discretion Clean and maintain facility JUNE 2011 – PRESENT Traffic Authority (Part Time) / Thomaston Police Department, CT   Ensure safety of contractor construction sites on public roadways Direct motorists through hazardous areas MAY 2011 – AUGUST 2013 Emergency Telecommunicator (Part Time) / Middlebury Police Department, CT       Receive routine and emergency 911 phone calls Dispatch via radio appropriate police, fire, or medical response Use a computer aided dispatch system for data entry Utilization of records management systems Make phone calls when applicable Assist police officers in the execution of their duties JUNE 2006 – PRESENT Emergency Telecommunicator (Full Time) / Thomaston Police Department, CT                    Lead dispatcher (quasi-supervisory role) Call center environment Customer service and satisfaction Receive incoming emergency 911 and routine phone calls Make outbound phone calls as warranted Radio communications for police, fire and emergency medical services Multiple computer systems and multi-monitor systems Multiple software applications including records management, file making, data entry/gathering Monitor multiple camera systems Teamwork with coworkers to find solutions to complaints and investigations Preparation of files for transfer to other agencies or court Manage manual file records room, “Keeper of Records” Administrative duties as assigned by the Chief of Police Quality assurance trained (program never implemented) Training and certifying of new dispatchers Dispatcher scheduling (3 full time and 6 part time) Maintaining training records and files Screening and background checks of applicants Part time from 2006 to August 2013 JANUARY 2005 – MAY 2010 Retail Associate (Part Time) / Rite Aid Pharmacy, CT      2 Customer service and satisfaction Cashiering Stocking shelves with merchandise Photo development Occasional pharmacy help Education MARCH 2022 Pre-Certification Certificate / Kaplan Financial Education, WI   Pre-Certification Certificate for Connecticut Property & Casualty Pre-Certification Certificate for Connecticut Life & Health JANUARY 2010 Criminal Justice / University of Phoenix, AZ  Associate’s Degree Completed JUNE 2006 High School Diploma / Thomaston High School, CT    High school diploma completed National Honor Society Graduated top 15 in class of 110+ Activities APRIL 2019 – MAY 2022 Volunteer Emergency Medical Responder / Thomaston Volunteer Ambulance Corps, CT  Responsible for patient care and transport for medical emergencies. SEPTEMBER 2010 – PRESENT Billiard Player / Money $hot 8 Ball League, CT  Billiard league encompassing Waterbury, Naugatuck, Watertown, and Thomaston APRIL 2004 – JANUARY 2010 Police Explorer / Thomaston Police Department, CT   President’s Volunteer Service Award (bronze, silver, and gold) issued by President George W. Bush Promotions to Lieutenant, Captain, and Major Certifications CT State Producer/Fraternal License #- P&C, L&H CT State Telecommunicator Certificate PowerPhone Emergency Medical Dispatch Certificate 3 CT Emergency Medical Responder Certification #17395 AT&T Emergency 911 Training Certificate NCIC/COLLECT Certificate References References are available upon request. 4