Daniel Reaney

 SUMMARY Administrative/ Customer service professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multi-cultural awareness and adaptability. Accomplished at transposing large amounts of data with accuracy and speed. Highly organised and detail-oriented. SKILLS Creative problem solver Exceptional communication skills Attention to detail Independent worker Professional and mature Skilled in call centre operations Training development aptitude MS Windows proficient Quick Learner WORK HISTORY FRESCOVERDE Operations/ Business Administration Manila, Philippines January 2015 – Current Oversaw inventory and business supply purchases. Negotiated pricing with vendors for wholesale billing and marketing procedures. Spearheaded current service needs and product satisfaction level with established customers Enhanced marketing exposure through effective website content management and direct correspondence with potential clients. Pursued websites inquiries in specific territories to increase potential customer base. Developed new business opportunities by effectively communicating product lines to international markets. Identified investment opportunities, threats and challenges to accurately forecast the company budget ORACLE CMS Customer Account Specialist Manila, Philippines April 2015 –July 2015 Improved call centre functionality and service capacity by resolving customer complaints efficiently and quickly. Met or exceeded service and quality standards during every review period. Managed high call volume with tact and professionalism. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment. Competent on customer service management systems and databases. Effectively managed a high volume of inbound and outbound customer calls. Described product to customers and accurately explained details and care of merchandise. Investigated and resolved customer enquiries and complaints in a timely and emphatic manner. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently MBNA Inbound Administration/ Step up Manager Chester, UK March 2014 – December 2014 Answered calls by addressing customer enquiries, solving problems and providing new product information. Provided an elevated customer experience to generate a loyal clientele. Helped drive sales goals and achieve monthly quotas. Dedicated to continuously improving sales abilities and product knowledge. Learnt, reference and applied product knowledge information. Competent on customer service management systems and databases. Oversaw call centre employees to ensure customer satisfaction goals were consistently met. Met or exceeded service and quality standards during every review period. CITIZENS ADVICE BUREAU Administrator Mold, UK September 2013 – March 2014 Assisted with reception duties, file organisation, and research and development. Outlined the appropriate process and procedure necessary to fulfil and complete enquiries Reviewed and updated client correspondence files and scheduling database. Organised forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Obtained scanned records and uploaded them into the database. Maintained friendly and professional customer interactions. Actively worked on and implemented a social policy team. DEESIDE COLLEGE Data Administration Assitstant Connahs Quay, UK October 1998 – November 2012 Entered numerical data into database in a timely and accurate manner. Obtained scanned records and uploaded them into database. Organised forms, made photocopies, filed records and prepared correspondence and reports. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Compiled company information and related material, and distributed it to candidates. Politely assisted customers in person and on the telephone. Developed a reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer enquiries and complaints in a timely and empathetic manner. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Learned, referenced and applied product knowledge information. EDUCATION NVQ 3 Business Administration Deeside College Connahs Quay, UK NVQ 3 MODERN APPRENTICESHIP Customer Service MBNA Chester, UK NVQ 2 Customer Service Deeside College Connahs Quay, UK GCSE 9 GCSE including Maths, English and History Hawarden High School Hawarden, UK