Daniel Gerardo Pérez Delgado-• - • Heredia
ABOUT ME
Professional with experience in customer service and Collections, with great ability to efficiently resolve issues. I
possess advanced English skills and a constant commitment to learning and professional growth. Focused on
achieving results and continuous improvement in all aspects of my work.
PROFESSIONAL EXPERIENCE
Independent Contractor - May 2021 – June 2022 - Translator Assistant
● Conducted translations in important conversations for my client
● Attended meetings to provide important translations
● Translated documents with critical information
Concentrix - June 2024 -- October 2024 - Customer Service Representative
● Answered incoming calls and answered customer questions about products, services, or policies, ensuring
clear and accurate information was provided.
● Assisting customers in resolving issues or complaints by troubleshooting problems, providing solutions,
and escalating matters to higher-level support when necessary.
● Recording details of customer interactions, including inquiries and resolutions, and following up on
outstanding issues to ensure customer satisfaction.
Bill Gosling Outsourcing - November 2024 – March 2025 - Auto Loan Collections Agent
● Working with customers to set up payment arrangements, extensions, or refinancing options if possible.
● Following laws like the Fair Debt Collection Practices Act (FDCPA) and state-specific auto loan collection
laws to avoid legal issues.
● Informing borrowers about potential fees, interest rate increases, credit score impact, or repossession if
payments are not made.
SKILLS
● Proficient in English.
● Effective learner.
● Disciplined.
● Punctual.
● Responsible.
○ Customer Service skills.
○ Negotiation skills.
○ Multi-tasking.
○ Problem Resolution.
○ Fast-paced environment experience.
EDUCATION: High School Diploma, Liceo Nocturno Alfredo González Flores