Daniel Pérez

Daniel Gerardo Pérez Delgado-• - • Heredia ABOUT ME Professional with experience in customer service and Collections, with great ability to efficiently resolve issues. I possess advanced English skills and a constant commitment to learning and professional growth. Focused on achieving results and continuous improvement in all aspects of my work. ​ ​ ​ ​ PROFESSIONAL EXPERIENCE Independent Contractor - May 2021 – June 2022 - Translator Assistant ● Conducted translations in important conversations for my client ● Attended meetings to provide important translations ● Translated documents with critical information Concentrix - June 2024 -- October 2024 - Customer Service Representative ● Answered incoming calls and answered customer questions about products, services, or policies, ensuring clear and accurate information was provided. ● Assisting customers in resolving issues or complaints by troubleshooting problems, providing solutions, and escalating matters to higher-level support when necessary. ● Recording details of customer interactions, including inquiries and resolutions, and following up on outstanding issues to ensure customer satisfaction. Bill Gosling Outsourcing - November 2024 – March 2025 - Auto Loan Collections Agent ● Working with customers to set up payment arrangements, extensions, or refinancing options if possible. ● Following laws like the Fair Debt Collection Practices Act (FDCPA) and state-specific auto loan collection laws to avoid legal issues. ● Informing borrowers about potential fees, interest rate increases, credit score impact, or repossession if payments are not made. SKILLS ● Proficient in English. ● Effective learner. ● Disciplined. ● Punctual. ● Responsible. ○ Customer Service skills. ○ Negotiation skills. ○ Multi-tasking. ○ Problem Resolution. ○ Fast-paced environment experience. EDUCATION: High School Diploma, Liceo Nocturno Alfredo González Flores