Daniel Orozco

416 W San Ysidro Blvd. Ste.L1330 San Ysidro, CA. 93173 Phone:- E-Mail:- Daniel Orozco Curriculum Vitae Summary: • • • • • • • • • • Birthday Strong Emotional Intelligence Management Love to interact with people / Public Relations Production Control / Strong Productivity & Innovation skills Innovative Customer Support/Service/Marketing Product-management experience. Turned around problem brands. Strong strategic thinker and team builder. Strong background in Process innovation and Quality service. Hard-working team player with great communication skills and a perfect attendance record. Computer skills include: Microsoft Windows, Microsoft Word, Microsoft Excel, Power Point, MS publisher, Photoshop, Corel Draw, SAP, MS Outlook, Windows 95~Windows XP and Mac systems ▪ October 25th, 1965. Areas of Expertise ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Production & Product Management Customer Service / Customer Satisfaction Management Sales & Marketing Campaigns Management Process Innovation Implementation 5’S3’R Management Logistics Management Purchasing Management Quality Management. Public Relations Management Experience Sept. 18th, 2000-Dec 17th, 2015 Samsung Inter. Inc. San Diego Manager ▪ Production Control KD & CKD Business (Exports to Brazil & Argentina) ▪ Set up 3 day confirmation plan ▪ Improved Quality 40%. ▪ Responsible for improving WIP areas and Production process. ▪ Improved Customer Service and Support Team Methods ▪ Purchasing Department Supervision (Computer’s Division) ▪ Responsible for 5’S 3’R acknowledgment on daily working activities. ▪ Established the Clean Factory acknowledgment ▪ Awarded for Customer Service and Customer Support Excellence ▪ Increased Sales 20% ▪ Production Management ▪ Public Relations ▪ Sales & Marketing Campaigns development Management ▪ 5’S 3’R training for new staff members Sept.1999- Jun2000 Technical Solutions San Diego. Customer Service & Purchasing Manager ▪ Customer Accounts Control ▪ Warehouse ▪ Sales/Marketing/publicity ▪ Purchasing ▪ Customer Service / Customer Support ▪ Implemented training course for new recruits - PC-TECH @Computers San Diego Manager ▪ Customers Service. ▪ Test and look for new products ▪ Computers Repair and Service ▪ Printers Repair and Service ▪ Network Installation and Repair ▪ Troubleshooting (Software, Hardware, Operating Systems) ▪ Public Relations-Business & Customer Care. ▪ Technical Support ▪ Product release, projects and publicity ▪ Sales & Marketing Campaigns (publicity) ▪ Implemented computer courses to customers ▪ E-mail support. - Sports Accessories San Diego Manager of Three Branches ▪ Sales & Marketing ▪ Increased sales 60% ▪ Managed 23 sales representatives ▪ Publicity and Promotions ▪ Customer Service ▪ In charge of Cash, deposits, payments and purchases ▪ Training for new recruits - Hotel Garza Blanca Puerto Vallarta, Jal. Public Relations Assist. Mgr. ▪ Sales & Marketing ▪ Customer Service ▪ Guests Reservations ▪ Local reservations and Activities planning. ▪ Guests Entertainment ▪ Implemented tours through installations ▪ Suggested 4 new areas and activities ▪ Hotel’s public relations in general- Hotel Sheraton and Casa Maya Cancun, Qintana Roo Public Relations Representative ▪ Sales & Marketing ▪ Customer Service ▪ Guest Reservations ▪ Local reservations and activities planning ▪ Guests Entertainment ▪ Hotel’s public relations in general Education Others Interests ▪ Business Administration and Computer Science- South Western College- Sonoma State University High school Christopher Columbus / Jr. High school Christopher Columbus ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Emotional Intelligence by Daniel Goleman Logistics Course 2010 by Samsung Electronics PRO-3M & 5S3R 2003 by Samsung Electronics Video & Photography 2005 by Samsung Electronics Registered since 1997 to Intel Developer Registered since 1997 to Microsoft Direct Access Course 1998: PC-Tech Customer Service, sales and Management. Course 1997,98,99: Intel Development systems and Management Course 1997,98,99: Microsoft Software Development and Customer Support and Management. ▪ Course 1997: Guerilla Marketing (South Western College) Tennis, Racket-ball, Golf, Carpentry, Computers, Reading, Travel, Music & self-improvement..