Daniel Okechukwu

daniel okechukwu, Sales expert Email:-Number: - Postal code: 900108 PROFILE SUMMARY I am a dedicated and result-driven customer care professional with extensive experience in providing top-notch support to clients. I have a proven track record of resolving complex customer issues, improving satisfaction ratings, and contributing to process improvements. SKILLS AND ABILITIES Customer service Problem solving skills Time management skills Interpersonal skills Data entry Script writing Proof reading Article writing Sales Adaptability CSR Cold calling Data analysis Conflict resolution Active listening Fluent in English Journalism Virtual assistance WORK EXPERIENCE E-Commerce Industry CSR, Sales Scout. Animewonderous, Enugu. Nigeria 1/4/ 2021 – 3/6/2022 Responded to customer inquiries via phone, email, and chat, providing timely and accurate solutions. Resolved customer complaints and concerns, including issues with orders, shipping, and product quality. Processed returns, exchanges, and refunds, ensuring a smooth and hassle-free experience for customers. Provided product information, recommendations, and troubleshooting advice to customers. Collaborated with internal teams, including sales, marketing, and logistics, to resolve complex customer issues. Utilized CRM software to manage customer interactions, track orders, and analyze customer behavior. Implemented process improvements to enhance customer experience, including streamlining return policies and developing FAQs. Conducted quality checks on customer interactions, ensuring that all communications met company standards. Freelancing. (Virtual Assistant and Cold caller) Robert and Co Inc. California. USA 5/22/2022 – Present I'm excited to share with you my experience as a virtual assistant for Robert and Co Inc., a real estate company based in California. During my tenure, I provided administrative support to the team, helping them achieve several key objectives. Specifically, I assisted with cold calling to generate new leads and follow up on existing ones. I also managed the company's email inbox, ensuring timely responses to inquiries and requests. Additionally, I scheduled appointments, created engaging social media content, and updated the company's CRM database to ensure seamless operations. My efforts helped Robert and Co Inc. streamline their processes and focus on growing their business. (Virtual Assistant and Cold caller) Prime Holdings Inc. Saskatoon. Canada I'd also like to share with you my experience working as a virtual assistant for Prime Holdings, a real estate company based in Saskatoon. During my tenure, I provided administrative support to the team, helping them achieve several key objectives. Specifically, I assisted with lead generation, managed their email inbox, and scheduled appointments. My efforts led to a significant increase in turnovers for Prime Holdings. I achieved this by implementing a targeted lead generation strategy, which involved researching and identifying potential clients, and then following up with them through personalized emails and phone calls. This approach helped to convert more leads into sales, resulting in increased turnovers for the company. I'm proud of the impact I made, and I'm excited to apply similar strategies to drive success for our own organization. Media Industry, Media personality. Kaftan Television, Abuja. Nigeria 7/12/2024 – Present Participated in live studio discussions and debates, sharing expert opinions and insights. Conducted pre-recorded interviews with TV hosts, anchors, or reporters on various topics. Provided commentary and analysis on current events, news, and trends. Shared personal experiences and stories related to specific topics or themes. Engaged with TV hosts and guests in panel discussions, roundtable talks, and other interactive formats. Contributed to script development, research, and content creation for TV shows and segments. Interacted with TV station staff, including producers, directors, and crew members, to discuss show concepts and logistics. TRAININGS RECEIVED NIDCOM ( Nigeria in Diaspora commission ) – trained in the aspects of fluent speaking as a journalist, work ethics, script writing, proofreading, script reading, hot-sit behavior, article writing ( newspapers ), collaboration with team mates to achieve maximum efficiency, and on-set behaviors. -2024- Inbound marketing certification Program – The inbound training I completed taught me the fundamentals of inbound marketing, including attracting and engaging with target audiences through valuable content, leveraging social media and email marketing to nurture leads, and utilizing data-driven insights to optimize marketing strategies. I also learned about the importance of aligning sales and marketing teams to deliver a seamless customer experience, as well as strategies for creating personalized, relevant content that resonates with customers at every stage of the buyer's journey. Overall, the training equipped me with the knowledge and skills to develop effective inbound marketing campaigns that drive real results. REFERENCES Kaftan television http://www.kaftanmedia.tv Animewonderous www.instagram.com NIDCOM http://nidcom.gov.ng