Daniel Noe

Daniel Noe- Boston, MA-Summary A results-driven Customer Success Manager with over 10 years of experience growing strategic accounts, managing teams, and implementing complex products and processes. Proven track record of achieving revenue growth, retaining existing customers, and increasing customer satisfaction. Strong background in account management, new partner acquisition, and developing new strategies. Excellent communication and relationship-building skills with experience working with customers with an average annual spend of $50,000+. Professional Experience AskCody, Inc Aalborg, Denmark Enterprise Customer Success Manager; September 2022 – Present ● ● ● ● ● Managed 30 enterprise accounts ($900K book of business) Assisted companies with intricate implementations of 3+ months Assisted sales team with POC support Achieved the revenue growth and retention targets set in FY202 Performed QBRs consistently and delivered value for customers Lighthouse Woodworks Boston, MA Co-Owner & Founder, June 2017 – December 2022 ● Managed complex projects in the custom woodworking/carpentry space ● Managed a company of 8+ employees ● Managed customer and partner relationships ● Managed all credit, banking, and tax-related activities ● Grew the business to $700k in annual revenue with minimal starting capital Travis CI, GmbH Rigaer Strabe 8, 10247, Berlin, Germany Senior Customer Success Manager; September 2017 – May 2022 ● Led a team of 6 in growing strategic accounts through relationship-building and analytical methods ● Implemented a CRM system and account management process for Travis CI ● Achieved the revenue growth and retention targets set in FY2021 ● Renewed 91% of existing customer contracts and grew revenue from existing customers by 14% (about ~$560K) in FY2021 Litmus Software, Inc 675 Massachusetts Ave, Floor 11, Cambridge, MA 02139 Daniel Noe Boston, MA--Customer Success Manager – API Partnerships; November 2015 – August 2017 ● Grew the API partnership business through account management, new partner acquisition, and developing new strategies ● Achieved 100% of revenue and new partnership targets in FY2016 ● Grew the API partnership business with ~$421K in net new API contracts in FY2016 Yottaa Inc 203 Crescent St. Suite 105, Waltham, MA 02453 Corporate Sales Director; June 2015 – November 2015 ● Closed corporate sales opportunities to meet territory sales quota for accounts up to $500 million in revenue ● Developed a substantial pipeline through disciplined prospecting efforts CloudLock Inc 203 Crescent St. Suite 105, Waltham, MA 02453 Account Executive, SLED Team; October 2013 – May 2015 ● Closed SLED sales opportunities to meet territory sales quota for 100 – 5,000 employee accounts ● Closed deals with notable customers including Boston College, Bentley University, and the University of San Francisco ● Exceeded quota with 111% in FY2014 and 128% in FY2015 (Jan-May) Sophos Inc 3 Van de Graaff Dr. Burlington, MA 01803 Account Manager, Enterprise Team; July 2012 - October 2013 ● Closed corporate sales opportunities to meet territory sales quota and retention rates for 2,500+ employee accounts ● Worked deals with notable customers including ING Direct, Globe Wireless and Trustmark Corporation ● Exceeded quota with 109% in FY2012 and 124% in FY2013 Beaver-Visitec International Waltham, MA Business Development Representative; February 2011 – July 2012 ● Assisted in bringing on new accounts and attempting to regain lost business ● Primary responsibility was lead generation/prospecting ● Exceeded meetings quota with 124% in FY2011 and was 1st place in Daniel Noe- performance on the BDR Boston, MA- Education Bridgewater State University, School of Management; Bridgewater, MA Bachelor of Science in Global Management Minor in Aviation Science Management Languages Native Speaker of English; Speaker of Spanish and Italian References available upon request