Daniel N Panganose

DANIEL N PANGANOSE Harare https://www.linkedin.com/in/daniel-panganose-55a06b149/ -- SUMMARY Results-driven professional with 5+ years of experience in client relationship management, B2B and B2C sales, and customer success. Proven ability to drive client satisfaction, retention, and revenue growth. Skilled in CRM management, communication, negotiation, and leveraging tech-driven solutions. Seeking to empower businesses through innovative approaches to sales processes and account management. PROFESSIONAL EXPERIENCE Senior Sales Representative (Remote) Tech Consulting, Atlanta, GA, USA (November 2024 – Current) ➢ ➢ ➢ Recruited exceptional IT talent for diverse US industries, tailoring solutions to meet complex client needs. Developed relationships with key stakeholders, driving successful business partnerships. Spearheaded lead-generation efforts and consistently achieved business development goals. Sales and Client Onboarding Coordinator (Remote) Get Staffed Up, Durham, NC, USA (October 2022 – October 2024) ➢ Co-Team Leader of the Sales intake department responsible for signing new clients for a US-based Personal injury law firm. ➢ Delivered a 95% client satisfaction rate through personalized onboarding experiences. ➢ Increased client inquiries by 25% via targeted outreach campaigns and meticulous follow-ups. ➢ Managed over 500+ client consultations annually, fostering empathy and understanding of client workflows. ➢ Provided onboarding and ongoing training for team members to ensure compliance with service standards. ➢ Reduced response times by 30% with a centralized communication system, enhancing overall client retention. ➢ Audited service quality by periodically engaging with clients and providing actionable feedback to the team. Senior Customer Experience Specialist (Remote) Teamsville Global, Miami, FL. USA ➢ ➢ ➢ January 2020 ⁃ October 2022 Maintained a 97% customer satisfaction rate by delivering tailored resolutions and proactive communication. Promoted to Senior CSR, where I led and mentored a team of junior agents, providing training on customer service best practices, conflict resolution, and product knowledge, which improved team performance and customer satisfaction by 20%. Consistently exceeded cross-selling targets, contributing to personal, team, and company-wide revenue goals. Student Brand Ambassador. [Team Leader] Econet Wireless, August 2018 - July 2019 ➢ Led a team of 25+ student ambassadors, organizing marketing events that enhanced brand visibility. ➢ Organized two major On Campus marketing events generating brand awareness. Information and Records Assistant (Student Internship) The Master of High Court. July 2017 - July 2018 ➢ Delivered exceptional customer service, attending to over 100 call-in and walk-in clients per shift in a very fast-paced environment. ➢ Developed active listening skills working in collaboration with court officers, attorneys, Judges, and the general public in a very busy environment. ➢ Streamlined file management processes, improving organizational efficiency and response times. EDUCATION Midlands State University Bachelor's Degree in History & International Studies Honors (July 2015 – July 2019) CERTIFICATIONS ➢ ➢ Career Essentials in Generative AI by Microsoft and LinkedIn (August 2024) Google Digital Marketing and E-Commerce Professional Certificate. (November 2024) SKILLS ➢ ➢ ➢ ➢ ➢ ➢ Persuasion and Effective Communication Customer Success Management & Account Management Communication, Negotiation, and Relationship Building CRM Management (Salesforce, HubSpot) Data-Driven Problem Solving Campaign Monitoring and Optimization REFERENCES References available upon request.