Daniel Mwenda Mutabari

DANIEL MWENDA MUTABARI +254 - |- HOSPITALITY MANAGEMENT ~ OPERATIONS MANAGEMENT Driving processes to meet the highest operational and service expectations Enterprising and customer-focused hospitality management professional with over 3 years of proven career providing top-quality service and extensive hands-on knowledge of operations management and property management with a strong history in corporate growth. History of improving processes and elevating output, quality, customer satisfaction and employee morale to all-time bests. Having a sound knowledge of designing and evaluating a designs overall effectiveness, cost, reliability, and safety. Possess a unique blend of skills and experience spanning business operations, property management and administration support, handling high volume tasks with an exceptional level of accuracy. Conscientious and adaptable professional accustomed to working with multi-cultural teams including C-suite executives and leaders. CORE COMPETENCIES Customer Engagement | Restaurant Operations | Relationship building | Cost Control | Customer Experience Strategy | Corporate Image | Guest Service Development | Customer Retention Strategies | Customer Service | Relationship-Building | Corporate Relations | Negotiation & Influencing | Training & Capacity Building | Lease Negotiation | Site Supervision SELECTED MAJOR ACHIEVEMENTS              Successfully led and managed a team of staff members which ensured smooth operations and exceptional customer service. This included assigning tasks, providing guidance and support, and fostering a positive Ensured high levels of customer satisfaction by promptly addressing any concerns or issues raised by guests. Developed and implemented streamlined procurement processes, such as standardizing purchase order templates, digitizing documentation, or improving inventory management which contributed to increased efficiency, reduced turnaround times, and enhanced productivity within the procurement department. Built and maintained a thriving community that catered for resident service needs and expectations. Scheduled and supervised both maintenance and care-taking daily operations and projects including renewal and vacant inspections while ensuring inventory expectations were met. Managed the physical and financial performance of the property in accordance with the established budget. Managed to cut costs by creating a system of recording issued materials according to occupancies. Reduced monthly budget by introducing and implementing store control measures. Resolved several vendor and sub-contract conflicts, thereby reducing the threat to the deadline. Influenced the Hotel to change its culture to a more relaxed and result-oriented with less bottleneck. Analyzed and delivered client billing reports and collections which in turn decreased error rates. Streamlined project handling tasks, across all workstreams increasing team, and individual efficiency. Monitored contractors' work and investigated filed problems to enforce terms of contracts. EDUCATION & CREDENTIALS    Bachelor of Science Hospitality Management | Mount Kenya University |-. Diploma in Hospitality Management | Kenyatta University | 2017 - 2019. Kenya Certificate of Secondary Education (K.C.S.E) | Chuka Boys High school | 2013 – 2016. CAREER HIGHLIGHTS Operations Supervisor | Mercy Phillips Apartments/Airbnb | April 2020 to Date Key Contributions & Results:  Leading the development & execution of comprehensive strategies. organization’s goals and values.  Fostering service standards in accordance with audits and performance metrics. across all hospitality functions.  Integrating innovative ideas into our offerings to maintain competitive sustainability.  Developing work procedures and processes for effective hospitality management - operations, guest management, and business development plans.  Managing a team of property professionals, including caretakers, maintenance staff, and administrative personnel.  Implementing and executing effective property management strategies to maximize property values and ROI for property owners.  Developing and managing budgets, financial reports, and expense controls to ensure financial sustainability.  Maintaining regulatory compliance, security measures, and safety protocols across properties.  Collaborating with contractors, vendors, and service providers to coordinate maintenance, renovations, and improvements.  Initiating and overseeing marketing initiatives to attract and retain tenants for optimal property occupancy.  Responding to guests inquiries, reservations and booking requests via Airbnb messaging system and other communication channels.  Creating content including photos, videos and captions to showcase the property and its great features.  Developing social media strategy to promote the Airbnb listing so as to attract potential guests.  Reviewing market conditions and trends to identify opportunities or threats to the organization. Building Supervisor | SATO Properties | November 2019 - March 2020 Key Contributions & Results:  Managed project budget for materials and manpower & maintained accurate billing records.  Coordinated daily management of project staff and multiple subcontractors.  Ensured all quality control, environmental and health and safety requirements were met.  Formulated policies, managed daily operations, and planned the use of materials and human resources.  Analyzed any construction project profitability, revenue, margins, bill rates and utilization.  Provided independent professional advice and guidance to senior managers and third parties.  Planned site activities in detail, set targets and accurately forecasted completion dates.  Accurately estimated material, construction and labour costs as well as project timescales.  Prepared & maintained pertinent records and reports for the safety service of the company.  Managed the upkeep of equipment and supplies to meet health and safety standards.  Built and maintained good working relationships with the client, maintaining and protecting company properties entrusted to me.  Escalated issues proactively to ensure a speedy resolution, coordinating and cooperating with other service providers on site. REFERENCES Purity Igweta Operations Manager, Mercy Phillips Apartments/Airbnb Tel: +254 -; Email:-Saliam Elias SATO Properties Tel: +254 (0) --------------; Email:-