Daniel Mostacilla

Daniel Alberto Mostacilla Bolívar Graphic Designer – Call Center Agent Graphic Designer and Call Center Agent, experienced in providing and assisting the department by taking on various roles and responsibilities such as presenting concepts to clients, preparing images for social media, blog posts, and updating web content. Familiar with Adobe Creative Suite and popular video editing software. Strong team player with positive demeanor and proven ability to build rapport with clients. Motivated to maintain customer satisfaction by taking live calls and contribute to the success of the company. I collaborate effectively with clients, constantly meeting the objectives in requirements and/or projects, exceeding expectations. Contact Information- Work Experience Almacenes La 14 S.A. Intern in Graphic Communication Design Evelyn Rosero:- (September, 2020 – March, 2021) Tasks: https://www.linkedin.com/in/daniel-mostacilla-a-/ • https://www.behance.net/danielmostaci1 • https://vimeo.com/user- • • • • Skills • • • • • • • • Video editing Computer animation or frame by frame Translation from English to Spanish and vice versa Image manipulation Artistic collaboration Content management for web and marketing Social media management Customer service • • • Attend to the needs of customers, ensuring an effective and timely delivery of proposals. Manage the contents of the website and the relationship with customers in order to provide them with useful and timely information. Design and update client brand logos, social media graphics and printed materials. Work under the direction of senior project managers and graphic design team members on collaborative goals. Management of the administrative work of the team with daily handling of mail, copying and basic incoming and outgoing calls. Design clear and attractive graphic communications for print and online use. Work on new designs with aesthetic appeal using Adobe Illustrator and Adobe Photoshop. Apply improved results by developing advanced capabilities of Adobe After Effects and integrating new design techniques. Stay on the cutting edge of graphic design technology and techniques with ongoing research and professional development. Achievements: • • • • 25% increase in the proposed goal for web content and advertising. Reduction in the delivery times of the proposals, from 7 to 4 days. 20% increase in information design goals. Implementation of a system to organize adequate, calm and hygienic management of facilities and services during the pandemic. Work Experience Teleperformance Bilingual Customer Service Agent (March, 2022 – July, 2022) Disheidy Camargo:- Tasks: • • • • • • Worked well with senior management to ensure maximum customer satisfaction. Development of strong public speaking skills and proper telephone label. Answered all customer inquiries to the best of my ability. I remained flexible, adaptable and committed to success. Projection and routing of calls to the corresponding departments. Achieve a high rate of customer satisfaction. Achievements: • • • • Reach the achievement of being a Top Performer for 2 weeks. Obtain an accurate level of B2 or higher in English. High increase in positive surveys for the service provided. Appropriate appliance of Average Handle Time (AHT), along with the use of the structure of acknowledge, empathy and reassurance when serving earners. Elysian Freelancer (August, 2022 – January, 2023) Ingrid Rentería:- Tasks: • • • • • Manage the contents for Instagram and the relationship with customers in order to provide them with useful and timely information. Attend to the needs of customers, ensuring an effective and timely delivery of proposals. Design and update client brand logos, social media graphics and printed materials. Work on new designs with aesthetic appeal using Adobe Illustrator and Adobe Photoshop. Apply improved results by developing advanced capabilities of Adobe After Effects and integrating new design techniques. Achievements: • • • • • Reduction in the delivery times of the proposals, from 7 to 4 days. 70% increase in information design goals. Achieved project targets with high-quality design work. Produced graphics and layouts for illustrations, logos and websites. Established design goals and set strategies to meet targets. Academic Training Graphic Communication Designer Languages • • Spanish (native language). English (B2+ level). 2021 Universidad Autónoma de Occidente, Cali, Colombia Complementary studies/Certificates Academic knowledge in English for adults 2015 Centro Cultural Colombo Americano Digital Content 2021 Software and Tools Next_U Social Media in Digital Marketing • • • • • • • • • • • Microsoft Word Microsoft Power Point Adobe Illustrator Adobe Photoshop Adobe Premiere Pro Adobe After Effects OneDrive Movavi Screen Redorder Studio 10 Google Chrome Bliss Gmail 2021 Next_U Organic Strategies in Social Media 2021 Next_U SEO 2021 Next_U SEM 2021 Next_U Wage Aspiration Customer Service 2022 SENA $500 - $850 monthly Use of Adobe Illustrator 2022 SENA Customer service through phone communication 2022 SENA Daniel Alberto Mostacilla Bolívar