Daniel Mauricio Cuellar Ordóñez

DANIEL MAURICIO CUELLAR-- PROFESSIONAL SUMMARY Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Popayan, 190001 Colombia Bold Profile SKILLS • • • • • • • • • • • • Call Center Operations High-Volume Environments Processing Policies Microsoft Office Client Relations Skills Information Updates Strong Telephone Etiquette Customer Experience Service Quality Inbound and Outbound Calling Production Target Management Sales Expertise EDUCATION FUndacion Universitaria De Popayan Popayán - Cauca, Colombia • 04/2021 Bachelor of Science: Business Administration And Management Universidad Icesi Cali - Valle Del Cauca, Colombia • 12/2013 Bachelor of Science: Economy And International Business I don't finish this mayor that is the date that I stopped to study in this field Seminario Menor Arquidiosesano De Popayan Popayán - Cauca, Colombia • 06/2007 High School Diploma WORK HISTORY Teleperformance - Bilingual Agent Colobmia • 05/2021 - 01/2022 • • • • • • Met all call quality standards and daily quotas for first-call resolution. Gained customer trust by providing knowledgeable and accurate information in both English and Spanish. Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers. Provide all specifications of the products and prices to guarantee a successful sell Advice costumer in the more suitable product to her/his needs and guide the costumer throw the purchase process offer additional products and services related to the initial item Sitel - Bilingual Sales Representative Colombia • 10/2020 - 12/2020 • • • • • • • Developed, maintained and utilized diverse client base. Stayed current on company offerings and industry trends. Recorded accurate and efficient records in customer database. Achieved or exceeded company-defined sales quotas. Maintained current knowledge of evolving changes in marketplace. Contributed to team objectives in fast-paced environment. Met existing customers to review current services and expand sales opportunities. 911 Drinks - Sales Manager Colombia • 01/2016 - 04/2018 • • • • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Delivered recommendations to long-term accounts to promote brand awareness to key audience. Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities. Collaborated with advertising group to create uniformity between advertising messages and retail incentives. • • • • • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Met with clients, delivering presentations, and educating on product and service features and offerings. Increased profit margins by effectively controlling budget and overhead and optimizing product turns. Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Legardatos - Legal Assistant 01/2015 - 09/2017 • • • • • • • • Handled office scheduling and made notes for deadlines, motions, and other important dates. Scheduled appointments, court appearances, and depositions for busy law firm. Created spreadsheets to track client progress and document billable hours. Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation. Researched statutes, decisions, legal articles, and codes. Attended court hearings and depositions to take notes and document proceedings. Organized documents to manage paper and electronic filing systems of clients. Created weekly, monthly and quarterly expense reports. Colegio Inmaculado Corazon de Maria - Teacher Colombia • 02/2016 - 05/2017 • • • • • • • • Created and developed lesson plans to meet students' academic needs. Fostered student curiosity and interest through creative hands-on activities. Planned and implemented integrated lessons to meet national standards. Boosted cultural awareness by incorporating children's literature from world cultures. Prepared quizzes, tests and examinations to gauge how well students were learning. Scheduled conferences with parents to discuss students' progress and classroom behavior. Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives. Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement. LANGUAGES Spanish: Native language English: Advanced C1 German: Elementary A2