Expertise in the implementation, optimization, troubleshooting and documentation of IT incidents. Very responsible on SLA times, self-motivated, open on building or update new IT services to compound better infrastructure and services. Information Systems Architectures Design Client service minded, customer caring, good communicator. Provide a high level of customer service delivered to company standards. Technical knowledge in depth of the projects, main technical aspects, based on my previous work experience and academic background, as well as for my personal interest for new technologies.