Daniel Koroma

I am a detail-oriented and highly organized professional with proven experience in Email Marketing, Data Entry, Customer Service, and as a Virtual Assistant. I specialize in managing customer communication, handling administrative tasks, and executing marketing strategies that drive engagement and growth.

Experience & Skills Breakdown:

Email Marketing:

Skilled in creating and managing email campaigns using tools like Mailchimp, Sendinblue, and Constant Contact.

Experienced in crafting engaging newsletters, promotional emails, and automated sequences.

Proficient in A/B testing, list segmentation, and analyzing campaign performance using open rates, CTR, and conversion metrics.

Knowledgeable in email design, copywriting, and maintaining strong email deliverability.

Data Entry:

Fast and accurate typing speed with strong attention to detail.

Experienced in entering, updating, and verifying large volumes of data in Excel, Google Sheets, CRMs, and databases.

Familiar with data cleaning, formatting, and basic analysis.

Maintains strict confidentiality and accuracy with sensitive information.

Customer Service:

Excellent communication and problem-solving skills, both written and verbal.

Experienced in handling inquiries, complaints, and technical support through email, chat, and phone.

Adept at using customer service platforms like Zendesk, Freshdesk, and HubSpot.

Focused on ensuring customer satisfaction and maintaining a positive brand image.

Virtual Assistant:

Well-versed in managing schedules, setting appointments, email management, travel booking, and task follow-ups.

Proficient in tools such as Google Workspace, Microsoft Office, Trello, Asana, and Slack.

Quick learner, adaptable, and capable of handling multiple tasks efficiently.

Strong time management and organizational abilities to support b

usy professionals and entrepreneurs remotely.