Daniel James Medina

DANIEL JAMES MEDINA ABOUT ME I'm a customer-focused professional with hands-on experience in technical support and the BPO industry. I’m efficient, a clear communicator, and skilled at problem-solving and multitasking. I enjoy helping others, staying positive under pressure, and working in team environments. Multitasking comes naturally to me, and I’m always ready to step in and contribute wherever I’m needed. CONTACT-- I help business owners and professionals save time and stay organized by providing reliable virtual assistance. With a background in BPO support I bring excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. Tabok Kalubihan Mandaue City, Cebu 6000 EDUCATION AdvanceInstituteofTechnology Old Curriculum EXPERIENCE Concentrix Amazon August 15, 2022 - February 03,2023 2015 - 2018 Customer Service Associate with hands-on experience handling the SKILLS Amazon account in a BPO environment Skilled in resolving order issues, account concerns, and basic CustomerService/Excellence Technical technical problems via voice, chat, and email Support & Troubleshooting Email & Consistently met and exceeded KPIs such as CSAT, AHT, and QA Calendar Management Quick to adapt to new processes and tools in fast-paced settings Able to multitask effectively under pressure while maintaining high service quality Communication Problem Solving & Committed to delivering efficient, customer-focused support Conflict Resolution Process Techmahindra Adaptability & Quick Learning Time Tech support UK account Management & Task Prioritization E-commerce Support (order tracking, product listing, etc.) April 21, 2023 - July 01, 2025 Handledcustomer inquiriesand technical concerns efficiently and professionally in a high-volume call center environment Delivered technical support for [product/service] via phone, chat, and email, ensuring issue resolution within SLA Demonstrated strong multitasking by managing customer needs, billing concerns, and technical troubleshooting simultaneously Provided cross-functional support with documentation, reporting, and team assistance during peak hours or understaffed periods LANGUAGE English Tagalog Maintained high customer satisfaction ratings through active listening, clear communication, and effective problem-solving Quickly adapted to system updates, process changes, and clientspecific protocols