Daniel
Gómez
CUSTOMER
SPECIALIST
WORK
EXPERIENCE
Travel Agent
Scrum Master
HOPPER
October 2021 - Present
PROFILE
More than five years of experience in
cross-selling and technical support
service for multinational companies
from different sectors, framed in an
empathic relationship and focused
on customer success satisfaction.
With proficient written and oral
communication skills integrated with
flexibility, proactivity, and
professionalism that establishes an
effective, fluid, adaptable, and
humane communication proving
solutions to various situations,
fulfilling companies objectives,
maintaining high standards in
relationships with clients, and the
due care of the organization
reputation.
CONTACT
Phone
-
Email-
EDUCATION
HISTORY
Providing care and guidance to
travelers regarding car rental deals,
establishing empathic and effective
communication, and ensuring customer
satisfaction and amendments between
parts while also keeping clear
communication, empathy, and
transparency.
EF SET Certificate (C2 Proficient)
Graphic Design
Universidad Jorge Tadeo Lozano
2nd year, not finished
Psychology
Universidad de los Andes
2nd year, not finished
Project Manager
Nub7/8 [Cisco]
June 2020 - July 2021
Direct and control the activities for the
activation and induction to the portfolio
of services and technologies acquired
by Cisco’s customers, establishing and
facilitating the relationship between
internal teams (sales and technicians),
external (sales partner) and customers
through email, video calls and chat.
Carrying out the planning of the
activities required for the
implementation of the acquired
technologies and following up to
guarantee the fulfillment of the
objectives and goals of the
organization, while simultaneously
providing support or reaching internal
contacts to solve issues outside the
role of support, straightening, and
empowering relationships.
Soft Skills & communication
Conflict Resolution
Flexibility
Project Management
Graphic Design
Illustration
REFERENCE
Cormac Ross
-
Miguel Cifuentes
-
Customer Service
Konecta [Instacart]
April 2020 - May 2020
Sales Travel Agent
Viajemos.com
November 2019 - March 2020
Travel Agent
IGT [Priceline]
August 2018 - June 2019.
Cross Sellier
Sitel [Just Energy]
June 2018 - August 2018
Technical support
Convergys [Lorex]
·March 2018 - June 2018
Technical support
Sitel [HTC]
August 2017 - January 2018
Customer service
TP [Cricket]
November 2016 - July 2017
Carlos Monsalve
-
