Daniel Gomez

Daniel Gómez CUSTOMER SPECIALIST WORK EXPERIENCE Travel Agent Scrum Master HOPPER October 2021 - Present PROFILE More than five years of experience in cross-selling and technical support service for multinational companies from different sectors, framed in an empathic relationship and focused on customer success satisfaction. With proficient written and oral communication skills integrated with flexibility, proactivity, and professionalism that establishes an effective, fluid, adaptable, and humane communication proving solutions to various situations, fulfilling companies objectives, maintaining high standards in relationships with clients, and the due care of the organization reputation. CONTACT Phone - Email- EDUCATION HISTORY Providing care and guidance to travelers regarding car rental deals, establishing empathic and effective communication, and ensuring customer satisfaction and amendments between parts while also keeping clear communication, empathy, and transparency. EF SET Certificate (C2 Proficient) Graphic Design Universidad Jorge Tadeo Lozano 2nd year, not finished Psychology Universidad de los Andes 2nd year, not finished Project Manager Nub7/8 [Cisco] June 2020 - July 2021 Direct and control the activities for the activation and induction to the portfolio of services and technologies acquired by Cisco’s customers, establishing and facilitating the relationship between internal teams (sales and technicians), external (sales partner) and customers through email, video calls and chat. Carrying out the planning of the activities required for the implementation of the acquired technologies and following up to guarantee the fulfillment of the objectives and goals of the organization, while simultaneously providing support or reaching internal contacts to solve issues outside the role of support, straightening, and empowering relationships. Soft Skills & communication Conflict Resolution Flexibility Project Management Graphic Design Illustration REFERENCE Cormac Ross - Miguel Cifuentes - Customer Service Konecta [Instacart] April 2020 - May 2020 Sales Travel Agent Viajemos.com November 2019 - March 2020 Travel Agent IGT [Priceline] August 2018 - June 2019. Cross Sellier Sitel [Just Energy] June 2018 - August 2018 Technical support Convergys [Lorex] ·March 2018 - June 2018 Technical support Sitel [HTC] August 2017 - January 2018 Customer service TP [Cricket] November 2016 - July 2017 Carlos Monsalve -