DANIEL GOLD AYEBAENENI
Address: No 15 Nikton road Kpansia Yenagoa, Bayelsa State, Nigeria
Phone number:-
Email address-
PROFILE
A highly motivated professional customer retention and sales specialist with proven years of
experience in providing excellent customer service and support. I have a proven ability to
resolve customer issues quickly and efficiently, while maintaining a positive and professional
attitude. I am also an expert in cold calling, phone, emails, and chat support, as well as product
knowledge and sales skills.
KEY COMPETENCIES
Time management
Data-driven strategic planning
Proactive and self-motivated
Strong interpersonal skills
Critical thinking skills
Excellent communication skills
Exceptional organisational skills
PROFESSIONAL EXPERIENCE
AG Marketing
Retention Specialist
Feb 2024 - Present
Received inbound calls to increase customer retention by resolving complains using strategies from rebuttals
Developing customers interest in product and services using strategies like offering special incentives.
Affordable Rent to Own
Jan 2023- Dec 2023
Sales Expert
Take both in-bound and out-bound calls from leads, guiding them to attain financial freedom with the option
to get out of debt by looking or matching loan companies and evaluate their unsecured debts to help build
their credit scores.
Guarantee Trust Bank
June 2016 - Dec 2017
Customer representative officer
Handled inbound and outbound calls, assisted customers in opening new accounts, providing personalized
guidance on account features and services to meet their financial needs. Resolved customer complaints and
concerns promptly and effectively, maintaining a high level of professionalism and customer satisfaction.
EDUCATION & CERTIFICATIONS
REFERENCES
Bachelor in Arts
Available upon request.
Majors: English and Communication Studies
Federal University Otuoke
