Daniel Enrique Diaz Mejia

DANIEL ENRIQUE DIAZ MEJIA Birthday: Residence: February 1st 1993 San Pedro Sula, Honduras, 21103 Education ● Bachelor of Hospitality and Tourism & High School diploma-. ● 64 College Credits in Law Studies Languages Native Spanish C2 Proficient English https://cert.efset.org/en/dLnmK5 Skills, Qualifications & Abilities • • • • • • Multitasking Skills • Inquisitive • Empathetic, Honest Team Worker • Proficient CRM and Uprigh Problem Solving Management Leadership VoIP Software: Avaya, RingCentral, Zoiper, Teams, Zoom. Chat Software: GoHighLevel, Tawk, Meta (facebook, whatsapp & Instagram), Slack. Work History Bilingual Customer Support Representative Multiple Companies | 2013 – 2022 Provided customer service, technical support, sales, dispatcher, and appointment scheduling for U.S.-based companies across telecom, utilities, real estate, healthcare, and e-commerce environments. • • • • Assisted customers via phone with inquiries, troubleshooting, billing, scheduling, and product education. Resolved issues following SOPs while maintaining professionalism in high-volume, high-pressure environments. Used CRM and VoIP systems to document interactions, track cases, and meet performance metrics. Delivered upselling and lead generation support while maintaining a customer-first approach. Key Clients: TracFone, T-Mobile, Comcast, Real Estate Campaigns, Medical Practices Seasonal Worker / Head Line Cook – Fine Dining United States | Jul 2022 – Nov 2024 Worked as a seasonal employee in multiple fine dining restaurants, demonstrating adaptability and growth into a leadership role. • • • Collaborated in fast-paced, high-pressure environments requiring strong teamwork, communication, and attention to detail. Trained and onboarded new staff, ensuring process consistency and performance standards. Promoted to Head Line Cook due to leadership, reliability, and ability to resolve issues in real time. Inbound Sales & Customer Support Representative Great HealthWorks | Jan 2025 – Present • • • Handle inbound calls from customers who call from advertisement on TV, Radio or the Web. Educate customers on wellness products and guide them through the purchase process. Convert inquiries into sales while maintaining a positive customer experience.