DANIEL DUMRIGUE
San Pedro, Laguna | -/ - |-
PROFESSIONAL PROFILE
Management: Created steps for effective and
efficient management on both email and chat
queues in a timely manner to address influx of work
Attention to details: Audited large group membership
enrollments and transactions, particularly client
demographics
Training: Conducted trainings for new hires
Creativity: Implemented workflows and created
canned responses to simplify key processes
SKILLS:
Customer Service Software: Complete familiarity with
Zendesk, Freshdesk, Desk, RightNow, LiveChat and
SnapEngage
Bilingual: Native Filipino speaker with fluency in both
oral and written English
Conflict / Complaints Resolution: 8 years of experience
on customer service and escalations
Microsoft Windows / Office: Complete familiarity with
any Microsoft OS / Office editions
Google Suite: Complete familiarity with Gmail,
Calendar, Docs and Drive
RELEVANT WORK EXPERIENCE:
Choxi (formerly called Nomorerack)
Team Leader – July 2013 to October 2013
William Hill Online Group
Complaints / Compliance Officer (Supervisory Position)
November 2012 to April 2013
Paragon International Customer Care Ltd (a Playtech
Company)
Shift Manager (Supervisory Position)
November 2009 to November 2012
Email / Chat Support and Subject Matter Expert
March 2009 to October 2009
Accenture Inc. (Client: Healthcare Provider)
Training / Quality Assurance Analyst - January 2007 to
April 2008
Data analyst – July to December 2006
EDUCATION
OBLATES OF ST. JOSEPH COLLEGE OF PHILOSOPHY, LIPA,
BATANGAS
Bachelor of Art, Major in Philosophy / Minor in
Education - March 2009, graduated Cum Laude
CUSTOMER SERVICE EXPERIENCE:
September 2015 - Present
Customer Service Specialist Alpargatas USA
February 2017 – May 2017
Email Support – TruBrain
February 2017 - May 2017
Email Support / Facebook
Moderator - North Aware
January 2017 - February 2017
Customer Support Representative Igor Solo Ads
November 2016 - February 2017
Customer Receipt Specialist Shopitize
October 2016 - February 2017
Customer Success Team Member Tour Sync
August 2016 - January 2017
Website Chat / Ticket Support StudyBlue.com
August 2016 - October 2016
Customer Support / Order Fulfillment
Specialist - Landau Trade
August 2016 - September 2016
Customer Service Representative Enertion Boards
July 2016 - November 2016
Customer Service / Order Fulfillment
Specialist - True Culture / Beauty
Luxe
July 2014 - July 2016
Sales Chat Support - FiveFour Club
June 2014 - July 2015
Client Support Group - Upwork.com
November 2013 – June 2014
Tier 4 Customer Support Advocate –
Thumbtack.com
