Daniel Damian

Daniel Damian Technical Support Specialist Career Objective Technical Support Specialist with 7+ years of experience working directly for . Possesses a Global Honours Degree in Business Information System, impeccable written and verbal communication skills, and excellent interpersonal skills. Professional Experience Shilitech Monitoring Technology Cc, Remote Technical Support Specialist, Jan 2016-Present  Ensure a seamless experience that will drive customer adoption, utilization, and satisfaction with the product.  Assist in resolving escalations via email, phone, and chat, handling complex customer inquiries.  Improve upon best-in-class customer support experiences, processes, and policies.  Oversee the day-to-day operations of a scaling customer support team; responsible for hiring, scheduling, formal training, informal coaching, career development and performance management  Ensure that customers receive the highest quality of service and that all issues are resolved in the shortest time possible.  Investigate issues by reviewing data and validating systems / processes.  Consistently contribute ideas to further improve customer experience Bradley Technologies, Oshakati,Namibia Customer Support (intern), Nov 2014-Aug 2015  Proactively research emerging technologies and present ideas that add business value to customers.  Maintain a consistent engagement strategy to track the success of the customer relationship (i.e. Account plans, pro-active risk management, surveys, planning meetings, the introduction of new innovations and services)  Create and map out the organizational hierarchy within each Customer account to understand the organizational structure and where we best align.  Foster a relationship between customers and project teams, making it easier for customers to solve small or short-term problems. Ensure that the projects and solutions we are delivering to our customers are on time, within budget, and profitable for Bradley. Contact Phone (- Email-Address Erf no 1568,Kuisebmond ,Walvis Bay Additional Skills Analytical Thinking Team Leadership Organization & Prioritization Problem Solving Team Leadership Strong Communication Certifications CompTIA N+/2017 CompTIA A+/2017 MCSA / 2017 CompTIA Cloud+ / 2017 CompTIA Security+/2017 ITIL Foundation/2018 COBIT 5/2018 Virtualization Management 2017 Certified Cloud Security Professional 2017 Education The international University of Management Honours Degree in Business Information System, GPA 3.7 , November 2014 Mweshipandeka Senior Secondary School Grade- Hobbies References Mr.Joshua Mwenya IUM Mrs.Selma Amunyela Cell:- Email:-Lecturer( IT department) Cell:- Class Teacher Mweshipandeka SSS Steven Wilson Power Push Promotions (CEO) Cell-