Daniel Carrera
$20/hr
Experienced IT Support Specialist | Service Desk Analyst | Technical & Customer Support Expert
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 40 years old
- Location:
- Maricopa, Arizona, United States
- Experience:
- 3 years
About
Hispanic Service Desk Analyst with over 10 years of experience in IT support. Skilled in troubleshooting desktop and mobile devices and applying ITIL practices, I have a strong track record of improving customer satisfaction and support efficiency. My experience includes managing service tickets, providing technical support, and leveraging tools like Microsoft 365, ServiceNow, and Active Directory. Outside of work, I enjoy spending time with my 6 kids and newborn granddaughter.
Skills
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