Daniel C. Abayenimebor

DANIEL C. ABAYENIMEBOR Customer/User Support Expert EDUCATION • ABOUT ME A super enthusiastic, techsavvy customer helper. [Sidebars are great for I am considered the best what calling out importantinpoints I do. Having gained valuable from your text or adding experience over the years, I additional info for quick have mastered reference, such the as aart of helping and keeping happy schedule. customers. They are typically placed on Email: the left, right, top or bottom-of the page. But you can easily drag them to any Phone: - position you prefer. SKILLS: When you’re ready to add Customer support your•content, just click here and •startGraphic typing.] Design • Marketing • Project Management Bachelors - Project Management Technology 4.08 • FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE (2011 -2013) Diploma – Finance and Business Management 4.26 EXPERIENCE • GC NAIRA (2014 – 2016) Part-Time Remote Customer Assistance Software used: WhatsApp and E-mail I Helped process customers’ gift card sales/redemption orders. Handled customer’s complaints and enquiries. Helped Escalate complaints to technical team where necessary and provided timely status information to customers. • HUMANATIC (2016 till date) Remote User Support Software used: Humanatic Review Software I help provide platform users with useful information to assist them in their reviewing activities. I answer questions regarding review discrepancies and provide clarity in areas of uncertainty. I also help investigate missing earnings on the platform and escalate issues to administrative team where necessary. Language: English, Spanish (in-training) • References are available on request. FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE (2014 -2018) UPHANDLE (On-needed basis via Upwork) Remote Community Support Agent Software used: Zendesk, NetSuite I Help customers handle varieties of requests and complaints ranging from log-in issues, ticketing and fraud-related issues in a timely manner. I also do followups after a query has been resolved to be sure customers are truly satisfied.