Daniel Amanyo

CURRICULUM VITAE DANIEL AMANYO -,-Profile Experienced, meticulous and detail-oriented professional capable of exhibiting flexibility in handling diverse tasks with proactive independence. I am an excellent communicator and team player with an adept talent for transforming customer feedback into actionable insights to increase brand loyalty and improve customer engagement. Work Experience SENIOR PRODUCTION SPECIALIST SWAPPIE (Eippa WSOperations OÜ), Estonia 2021 – Present Tasks/Responsibilities • Implementing electronic gadget refurbishment protocols. • Performing diagnostics on device performance. • Conducting electronic repair and ensuring devices meet quality standards. • Ensuring that products are market-ready in a timely and efficient manner. • Providing support in the operations department and collaborating with supervisors to create production plans and identify workflow requirements. CUSTOMER SUPPORT SPECIALIST ACTO Group, Turkey 2017 – 2020 Tasks/Responsibilities • • • Resolved customer inquiries via phone, email and online chat, consistently exceeding targets. Tracked trends in customer feedback and collaborated with management to determine the root cause of issues. Maintained customer accounts and records of customer interactions with details of inquiries, complaints, or comments. • Obtained and shared customer feedback with colleagues and other departments so that products and services can be improved. • Performed other related tasks as assigned. ENGLISH LANGUAGE TEACHER American-English Language School, Turkey 2014 - 2017 Task/Responsibilities • Organized classroom lectures. • Prepared materials and activities. • Assigned homework and interesting exercises as well as conducted examinations. • Identified students with special requirements and created individualised plans. Provided feedback based on workload and classroom behaviour. • Academic Qualifications Tallinn University of Technology, Estonia present) Istanbul University, Turkey BA International Business Administration (2021Turkish Language Course -) Keta Senior High School, Ghana General Science programme -) Skills and Proficiencies • • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). Conversational level Turkish language. • High analytical and problem-solving skills. • Excellent communication and adaptability skills. • Exceptional keyboard and fast typing skills.