Daniel Advincula Reyes III
Mobile Number:MY no -) PH no-
Email Add:-Current Add:D-01-09 Avenue D’ Vogue Jalan 13/2 Seksyen 13 Petaling Jaya, Selangor Malaysia
Philippine Add: B3 L4 Las Verandas 2 Buhay na Tubig, Imus City, Cavite 4102
Current Employer: DXC Malaysia
PROFFESIONAL EXPERIENCE
May 2015-up to present DXC (Former Hewlett Packard Enterprise/CSC)Selangor, Malaysia
Professional Management Analyst/Special Reporting Analyst/Account Information Delivery
Translate stakeholder’s requirements into reporting deliverables.
Assist analyst team with dashboard and report generation.
Develop performance metrics.
Deliver ad hoc reports.
Participate in evaluating new technologies so as to ensure the advancement of technology architecture and data within organization Business Intelligence needs.
April 2013 - May 2015 Computer Science Corporation (CSC) Malaysia Selangor, Malaysia
Data Analytics/Professional Management Analyst
Interpreting data, analyzing results using statistical techniques and providing ongoing reports.
Developing and implementing databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
Develop performance metrics/ Deliver ad hoc reports.
Update the account/team on a weekly basis for metrics improvement.
Coordinate with the Team lead, Service Delivery Manager and Operation’s Manager in providing techniques ideas how to improve team’s FCR and other team stats based on Analysis.
Scrub/Analyze multiple service desk tickets to ensure right account process has been follow for team stats improvement.
April 2011 - April 2013 Computer Science Corporation (CSC) Malaysia Selangor, Malaysia
Service Desk Analyst/ Subject Matter Expert
Provide first line response for users requiring assistance with information technology issues and problems.
Respond to requests for technical assistance by phone, email and/or using a help desk management system.
Track issues to resolution updating the internal knowledgebase and/or communicating learning’s with relevant business units
Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams
Update daily status reports and shift handover reports.
Act as a liaison between customers and technical escalation teams
Scrubbing IT Tickets for CareFusion Account and report to the immediate supervisor and Analytics Officer.
July 8, 2010 – April 7, 2011 Cybernet Slash Support Inc. Taguig City, Philippines
Technical Support Engineer/Escalation Team Lead (NETGEAR Routers)
Handles Netgear products for small office and home office, specialized in router and wireless adapter installation and configuration.
Has deep understanding of networking devices, media devices/storage and computer peripherals.
Taking Inbound calls for US and UK customers.
Assisting Netgear Technical Representatives for escalation calls and helping them to familiarize about the Netgear products.
2006 – June 2010Advanced Contact Solutions Makati City, Philippines
Technical Support Representation (VERIZON DSL)
Level 2 Technical Support Representative/Customer Service Representative.
Configuring digital subscribers line (DSL) such as modem, routers, hubs and switches to set up home or offices.
Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL).
Deep knowledge in pc problem for Windows and Macintosh operating system
Troubleshoots PDA’s, desktop, laptops, printers and game consoles like Sony play station and Xbox.
Proficient in software and hardware installation.
Troubleshooting email clients such as windows mail, Microsoft outlook, outlook express and thunderbird
Pioneer of the Get Connected account in ACS.
Configure software to connect to Internet application servers.
Provide training to clients in the use of system and applications as related to Internet.
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
- ADEC Solutions Alabang, Philippines
BUSINESS PROCESS ASSOCIATE
Proofreading to produce accurate and high-quality work
Operates alphabetic, numeric, and special character data entry computers and keyboards in order to record or verify data with a high level of speed and accuracy.
Maintains accurate computer and paper records required by the unit of assignment.
Performs related clerical duties, as required.
Typing proficiency: 40-60 wpm.
-SPI TECHNOLOGIES Parañaque City, Philippines
IMAGE SPECIALIST
Retouching Images.
Developing design briefs by gathering information and data to clarify design issues.
Using a wide range of media, including photography and computer aided design.
Working well in a team, with copywriters and photographers, other designers, Account
Executives, Website Designers and Marketing Specialists.
Reconstructing Old books and journals using Photoshop software to be uploaded to our client websites.
Working with a wide range of media, including photography and computer-aided design (CAD).
KNOWLEDGE AND SKILLS
Networking/PC troubleshootingSpecialized in routers, modems, hubs and switches
Office365
SAP Application
Active Directory
BMC/AMR Remedy
VPN
SQL server
Service Now(SNOW)
CHARACTER REFERENCES
Emman Villar
Help-desk Analyst/CSC Group
Petaling Jaya, Malaysia
Mobile Number:-
Neil Recio
Desktop Engineer
Petaling Jaya Malaysia
Mobile number: -
CELL PhONE NUMBER:- • e-mail-current address: D-01-09 Avenue D’ Vogue Jalan 13/2 Seksyen 13 Petaling Jaya, Selangor Malaysia
Philippine address: B3 L4 Las Verandas 2 Buhay na Tubig, Imus City, Cavite 4102
