Daniel Adrian Yaquian Pineda

DANIEL YAQUIAN CLIENT EXPERIENCE SPECIALIST --Guatemala City, z11 Daniel Yaquian PROF I L E EDUCAT I ON Hi, this is Daniel, I’m very passionate about helping people and providing guidance, and I feel good when I know I've been able to help someone. Having a good background in client experience, compliance auditing, technical support, customer service, and graphic design, my skills and expertise ensure that I am more than capable to provide a positive experience to your team. - ITC INSTITUTE WORK EXPERI ENCE - Lean Solutions / June 8th 2024 - November 25th 2024 Professional Graphic Designer and Computer Specialist- DAVINCI UNIVERSITY Bachelor's in Graphic Design Oriented to marketing S KI L L S Logistics Coordinator - FTL (Full Truckload) I was in charge of coordinating the movement of freight through strategic planning, negotiation, and execution of logistics solutions. My role involved making sure timely and cost-effective transportation. Customer support Graphic Design Web Design (HTML5, CSS) Product Quality Build and maintain good relationships with carriers to secure competitive rates, manage carrier packets making sure all documentation like MC, W9 and insurance certificates are up to date. Tracking the complete cycle of a load, from appointment setting and dispatch to delivery confirmation, calculate rates by combining line haul and fuel surcharge factors. Manage additional charges like detention, layovers, and lumper fees, ensuring transparency in final invoices. In addition supervising operations alignment with FMCSA and DOT regulations, including hours of service rules. Address scenarios like TONU (Truck Ordered Not Used) and facilitate payment processes via Comcheck, EFS, and other industry-standard methods. Tracking via GPS, phone-based updates, and email communications to ensure real-time visibility of freight. Communicate with drivers, dispatchers, and shippers to provide updates and manage questions or provide support. Health Insurance Auditor Critical Thinking S T UDI ES Google IT support Professional Coursera L ANGUAGES - NEARSOL GT / April 3rd 2023 - May 31st 2024 English (Professional) Client Experience Specialist Chinese (Beginner) Spanish (Native) My role was to help the escalation team by addressing health insurance concerns. My main tasks included handling enrollment processes such tax paperwork, billing, and opt-out requests, as well as supporting students in acquiring coverage. I facilitated email communication with major health insurance providers such as UHC, Aetna, BCBS, Anthem, and others. I helped with enrollment procedures at almost every US college, including Stanford, the University of Maryland, Xavier, and UCLA, communicating with university administrators to make sure compliance with their criteria. This included handling student enrollments, resolving any concerns, and ensuring all procedures followed by the institution. In addition, I was in charge of collecting and mailing invoices to institutions charging students for health insurance. I ensured that all invoice details, including information and charges, were correct. I used to handle payments using different methods, including checks, credit cards, cash, and ACH, and Stripe was used to confirm or reverse charges. Having meeting with health insurance carriers and schools to conduct reconciliations, checking for payment overlaps to avoid double charges, and processing refunds. I answered student’s questions about installments, additional charges, and payment confirmations or refunds. Furthermore, I evaluated documentation to ensure that health insurance was genuine and called carriers to confirm active coverage. Waystar, Zendesk, and Stripe were the tools I used to successfully organize and track these operations. - VXI Global Solutions / April 3rd 2021 - April 1st 2023 Chat Tech Support Facilitated customer connection via chat and email, carefully verifying product quality using client-submitted images to guarantee adherence to standards and satisfaction. Collaborated with the delivery team to develop and implement optimal resolutions, resulting in improved client satisfaction via email or chat and working with consumers via video calls or pictures to provide technical support for power furniture. - VXI Global Solutions / Jan 11th 2021 - April 2nd 2021 Customer Service Representative Handled high-volume inbound calls, efficiently resolving customer concerns, answering inquiries, and allowing sales over the phone. Recognized for excellent problemsolving skills and consistently achieving customer service and sales expectations. Demonstrated knowledge of CRM software and phone systems, as well as communication, interpersonal, and sales abilities. good - Predinsa GT / Oct 1st 2018 - May 25th 2020 --Guatemala City, z11 Daniel Yaquian EDUCAT I ON- ITC INSTITUTE Professional Graphic Designer and Computer Specialist- DAVINCI UNIVERSITY Bachelor's in Graphic Design Oriented to marketing S KI L L S Customer support Graphic Design Web Design (HTML5, CSS) Product Quality Health Insurance Auditor Critical Thinking S T UDI ES Google IT support Professional Coursera Technician in Computer Systems Repair and Support. Intecap L ANGUAGES Graphic and Web Designer Created digital books, internet layouts, and multimedia content for educational purposes. Created visual content and videos using Adobe Creative Suite (Photoshop, Illustrator, Premiere) and collaborated with the marketing department. English (Professional) Spanish (Native) Chinese (Beginner)