Daniel Adedeji

I am a dedicated professional with solid experience in customer-service-oriented roles and a customer service professional with a strong history of managing client relationships and increasing corporate revenues at Chipper Cash(Remote), Access Bank, and IrokoTv where I previously worked.

From communicating with customers and assessing their needs to performing administrative tasks and ensuring superior overall performance, I excel in providing first-rate customer service and maximum satisfaction. My proven success in independent and team-oriented environments and my excellent organization and time management skills prepare me to significantly impact any company. I have experience providing outstanding customer service, achieving sales goals, and growing and nurturing beneficial account relationships. My ability to combine my insightful skills in implementing forward-thinking customer service solutions with my excellent phone, email, and live chat etiquette makes me stand out.

Following are highlights of my qualifications:

Providing excellent support via various touch points (email, live chat, social media, and telephone) to customers. Troubleshooting of customers’ issues and successful resolution of issues raised. Set up processes and tools to enhance the user experience by proactively identifying patterns with user frustrations and expectations. Escalating customers’ issues and feature requests to the product Operations and Engineering team. Compiling regular team and customer reports (Weekly, Biweekly, and Monthly). Monitoring the systems to check for any issues in order to escalate these for filing before more users are impacted.

Exhibiting the Chipper Cash culture and value by being bold and owning the Virtual card product and the team at large.

Improving CSAT and reducing DSAT in my first 45 days in the role.

Ensured outstanding professional communication with a broad range of customers through call center positions while providing world-class customer service and support for both Access Bank and IrotoTv; worked with their customer base to retain and upsell new business.

Recognized as a top sales performer; consistently surpassed monthly quotas by up to 200%.

Driving adoption of new programs and incentives to accelerate revenue growth; advertising promotions, using persuasive upselling techniques and educating customers on new initiatives and rewards to encourage and stimulate sales.

Leveraging excellent self-motivation and prioritization talents to achieve maximum productivity and efficiency.

Excelling within fast-paced atmospheres while resolving issues using excellent problem-solving skills.