Daniel B. Acabal II
Dumaguete Negros Oriental
bordet.aning@gmailcom
Skype ID: daniel.acabal
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Objective:
To contribute a meaningful way for the success of the organization through the application of my skills, experience, teamwork and personal motivation so as to provide great customer service and meet the company’s missions and goals. With over 5 years experience all in all as a Customer Service Rep, Help Desk Technician and Web Provisioner, dealing with clients through Email, Chat, Phone and Help Desk ticketing systems. I'm good at using MS Office Docs, Google Google Docs, Photoshop; I also have exposure to different kinds of CRM and tools. With my background in IT and strong analytical skills I can easily adapt to any process, system or situation, with ability to learn and comprehend new technology with confidence and without fear.
As a freelancer, I have been exposed to different kinds of industries like in Real Estate, Healthcare and Human Resource. I have vast experience in Talent Sourcing, Appointment Setter, Web Scrapping, Data Entry, Data Analysis, Communications (Email, Phone and Chat), Research, etc.
Educational Background:
Primary: Manjuyod Elementary School (1997 - 2003)
Secondary: Manjuyod National High School (2003 - 2007)
Tertiary: Bachelor of Science in Information Technology, Foundation University (2007 - 2011)
Personal Experiences:
Global IT Recruiter | Geo Adventures Inc. (Freelance)
July 2017 – April 2021 (3 years, 8 months)
Hiring global IT Engineers for Japanese IT Companies.
• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. Our main tool for sourcing is LinkedIn, I’m well versed in filtering the best and suitable candidates using Boolean search.
• Set up interviews between candidates and in-house professional recruiters
• Involved in recruiting passive candidates, through emails and general relationship-building.
Medical Biller | WRS
May 2016 - May 2017
- Creating and submitting clean medical claims to insurances
- Filing appeals and reconsideration requests
- Posting payments and applying patient balances
- Creating RCM reports for clients
- Reviewing medical procedures as documented by healthcare providers.
- Coordinating insurance reimbursement of medical providers
- Billing patients for medical services
- Ensuring timely, accurate entries of outgoing medical claims, successful routing to the appropriate payer via clearinghouse, mailing, etc.
- Effectively following up on claims to ensure speedier turnaround of payments.
Web Provisioner and Tech Generalist | Atelier Lumikha
April 2015 - May 2016
Web Provisioner - Creates and Manage Mobile Site for small business in the US. Create and Manage Social Media accounts for small business in the US. eg FB, G+ etc. Google Analytics, Webmaster and SEO
Tech Generalist - Manage Domain Servers and Websites Manage System, Tech Support.
IT Service Desk Technician | SPi Healthcare
October 2011 - May 2014
-Handles Inbound/Outbound calls, chat/emails from clients with their IT related concerns and provide or escalate solutions.
-Troubleshot/Monitors production area for computers issues.
-Extract and analyze data from agents weekly/monthly productivity and generate reports for client meeting presentation
CSR | Teletech Inc.
April 2011 - September 2011
Receives inbound calls from Medical professionals asking for patients benefit coverage and claims status.
Examination Passed:
April 2014 Civil Service Passer
November 2016, TESDA Computer System Servicing NC II certificate holder.
