Danie Mae Blor

As part of the escalations team, my primary role is to resolve complex and sensitive customer problems that have been escalated beyond our front-line support. This often involves in-depth investigation, coordinating with different departments, and using advanced problem-solving skills to turn a negative experience into a positive one for the customer.

I'm on the technical support team. Essentially, I troubleshoot and resolve issues that users encounter with our phone service. Whether it's a bug, a setup problem, or just general how-to questions, I guide them through the solution.