Danicah Ann Detera

Construction & Project Operations Manager

Project & Financial Management

• Managed workflows in Acculynx/JobTread, tracking job status (approved–invoiced).
• Oversaw day-of-build collections, processed QuickBooks links, applied deductions, and issued final invoices.
• Coordinated with project managers on requirements, payments, and issue resolution.
• Supported homeowners before, during, and after builds.

Customer Service & Follow-Up

• Handled inbound sales/accounting emails, phone calls, and customer inquiries.
• Sent reminders, promoted referral programs, and encouraged reviews.
• Organized pipeline by cleaning/following up on leads.

Skills & Tools

Acculynx, JobTread, QuickBooks, Slack, Gmail, insurance paperwork, financial processing, strong communication, and customer-focused engagement.

E-Commerce Account Operations Manager / Platforms Process Executive

Account & Order Management

• Managed accounts across Amazon, Walmart, eBay, Etsy, Shopify, Macy’s, Target Plus, Wayfair, and Faire.
• Created/optimized listings, processed orders, and handled feedback, returns, and cancellations.
• Coordinated wholesale/POs, vendor orders, and 3PL shipments.

Inventory, Issues & Pricing

• Tracked inventory and transferred data across platforms.
• Resolved issues via seller support, reimbursements, and case management.
• Conducted keyword research, optimized SEO, managed dropshipping, and repriced SKUs.

Administration & Collaboration

• Responded to emails, scheduled meetings, and managed calendars.
• Worked cross-functionally to improve processes and ensure performance goals.

Tools

Google Docs/Sheets, MS Office, Adobe; E-commerce platforms (Amazon, Walmart, eBay, Shopify, Wayfair, Etsy, Faire, Target Plus, Macy’s); Inventory/Orders (ShipStation, RestockPro, Listing Mirror, GoFlow, Seller Chain); Finance (QuickBooks, Odoo); PM (Airtable, Asana, Slack); Security (LastPass).

Real Estate Acquisition Manager

• Pre-screened leads for motivated sellers/buyers via calls, email, text, and Messenger.
• Added validated leads to CRM, scheduled appointments, and conducted follow-ups/market analysis.
• Set up property searches for buyers.

Tools: Google Suite, WhatsApp, Mojo Dialer, RingCentral, XenCall, Call Tools; CRMs (Follow Up Boss, KV Core, REI Pro, Podio, Zoho, WiseAgent); Propstream.

Project Manager

• Conducted research and managed e-commerce operations (Shopify, Amazon, eBay, Walmart).
• Handled inventory reporting, sourcing, POs, and dropshipping.
• Managed repricing, customer service, meetings, and calendars.
• Supported online marketing campaigns.

Tools: Gmail, Google Suite, Skype, TeamViewer, RemotePC; Platforms (eBay, Walmart, Shopify, Amazon, Alibaba, AliExpress); SellerCloud, Reprice.com; Trello, Week Plan; Jungle Scout; GoDaddy.

Team Lead Operations / Quality Analyst

• Created a motivating team culture with clear goals and accountability.
• Delegated tasks, coached team members, and identified training needs.
• Oversaw day-to-day operations and reported on key metrics.