Danica Solis

Danica Solis Virtual Assistant Work Experience Technical Support | Sutherland Global May 2017 - June 2018 (1 year and 1 month) Troubleshooting and Issue Resolution Provide technical assistance and support for Microsoft Office products including Word, Excel, PowerPoint, Outlook, and others. Customer Assistance and Guidance Assist customers via phone, email, chat, or in person to resolve technical issues and inquiries related to Microsoft Office. Provide guidance and instructions on using Microsoft Office applications effectively and efficiently. Customer Service Representative | Majorel September 2018 - February 2020 (2 years and 5 months) Customer Assistance Provide timely and courteous assistance to guests via phone, email, and chat channels. Address inquiries related to bookings, reservations, cancellations, and modifications. Issue Resolution: Resolve guest concerns regarding bookings, payments, and property amenities. Contact Info-- LinkedIn Profile: www.linkedin.com/in/danicasolis-48aa2a278 Click here for my portfolio Relevant Skills Customer Service Email Marketing Content Management Systems Blog Site Management Ghost Writing Admin and Virtual assistant | Xponent (Nextvation) November 2020 to October 2023 (3 years) Maintained the "100% Safe" badge by consistently conducting pre-flight safety checks of cabin equipment to ensure the safety of passengers and staff Was awarded a five-star rating based on passenger feedback after assisting two onboard emergencies, providing basic first aid while maintaining composure Explained the use of safety equipment to passengers to ensure compliance with regulations during the flight Education Holy Angel University Bachelor of Science in Business Management 2015 - 2026 Don Honorio Ventura State University Bachelor Of Science in Psychology 2016 - 2017 Contact Info-- LinkedIn Profile: www.linkedin.com/in/danicasolis-48aa2a278 Click here for my portfolio Mauaque Resettlement High School, Mabalacat, Special Program for the Arts- VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.