DANICA MAE MENDEZ
VIRTUAL ASSISTANT/CSR
PERSONAL PROFILE
An experienced Customer Service Representative and sales
representative for almost 5 years. I'm passionate and skilled
in customer care support, logistics, basic graphic design,
and technical help. Proficient in responding to customer
complaints and finding solutions to meet and exceed
customers needs.
CONTACT ME AT
--@danicamaemendez
Danica Mae Mendez
@danicamaemendez
@danicamaemendez02
SKILLS SUMMARY
Admin Assistant
Customer Retention
Data Entry
Chat support
Technical Support
Marketing and Sales
Graphic and video editing
AWARDS RECEIVED
BERLITZ PASSER, VXI Global
Holdings BV Corp. (Nov.2014)
TOP PERFORMER, Synnex
Concentrix Inc (July 2014)
CLUB 100 CSAT Perfect Score,
Synnex Concentrix Inc (Aug.2014)
WORK EXPERIENCE
Graphic Designer/Social Media Manager
PlanetPOS | August 2020 - November 2021
Conduct day-to-day project coordination, planning, and
implementation with team member
Create daily graphic design as content for businesses
Posting content on social media accounts of our clients
Manage business social media accounts such as
instagram,facebook,linkedin and twitter
Create flyers,poster or video presention for businesses
meeting,announcement,promo,trainings and etc
Customer Service Specialist
E-commerce Wander Beauty | January 2020 - April 2020
Answer tickets thru Zendesk
Receive emails and chats about pre-sale, order processing,
and after-sale inquiry
Check product availability thru Magento
Process refund, return label, and change items.
Locate shipment status
Travel Agent
Drew N' Paige Travel | August 2019 - December 2019
Create tour packages, accept walk-in bookings, call and
email
Process visa application, contact supplier and hotel
accommodation
Marketing Staff/Loan Officer
ERD Express Financial Inc. | May 2016 - August 2018
Answer customer's call and answer inquiries
Email Handling
Receive, process, approve and release loan application
Collector in charge
Customer Service Specialist/Billing Specialist
VXI Global Holdings BV Corp.| November 2014 - July 2015
Answer calls on que and AT&T billing inquiry
Provide Technical help and fix internet connection issues and
at the same time providing excellent customer service
Customer Service Representative
Synnex Concentrix Inc.| August 2013- November 2014
Answer calls on que and provide technical help and resolve
home network issues for Linksys/Cisco devices
Provide excellent customer service and collaborate with team
member
