Danica Lyn Beltran

DANICA BELTRAN VIRTUAL ASSISTANT CAREER SUMMARY CONTACT-- Santiago City, Isabela, PH 3311 SKILLS Admin Tasks Email Management CRM Management Customer Service Lead Generation Basic Social Media Marketing Campaign management Basic Graphic Design Market Research Data Entry REFERENCE INDEPENDENT CONTRACTOR | VIRTUAL ASSISTANT The Growth Hub Global | February 2020 - Present Real Estate Lead Tracking of development properties and REA Agents Site Analysis reports via DBYD, PriceFinder, PropertEase etc. Respond to Agents and Buyers Inquiries Social Media Management (Facebook, Instagram, Twitter and LinkedIn) TRAVEL CONSULTANT - KIWI.COM TRAVEL AGENCY IGT Solutions Inc. | July 2018 - December 2019 Alabang, Muntinlupa City, Metro Manila As Front Office Agent (July 2018-November 2018) Take inbound and outbound inquiries for any reservation and booking request via phone call and email. As Back Office Agent (November 2018-December 2019) Helps customers with their flight issues (Cancellations, Delays Etc.), process passenger requests and additional services; and resolving assigned cases in a timely manner. SALES ASSOCIATE - AT&T MOBILITY SALES AND SERVICE Convergys Corp | February 2015 - March 2018 Alabang, Muntinlupa City, Metro Manila Responsible for wide range of incoming calls and resolving interaction to the customer's complete satisfaction. Offers customers to purchase products and services offered such as new mobility accounts, additional postpaid lines, AT&T Uverse Home internet and DirecTV cable service. EDUCATIONAL BACKGROUND HAJIE MENDOZA BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY Team Leader | Accenture PH Cagayan Valley Computer and Information Technology College - SY 2008 - 2012 - Santiago City, Isabela, Philippines