Danica Joyce Nalam

DANICA JOYCE NALAM Poblacion, Santa Catalina, Negros Oriental, 6200 -- OBJECTIVE OVERVIEW Detail-oriented and results-driven professional with a strong background in client relationship management, accounts payable and receivable, and administrative support. Adept at handling financial operations, maintaining compliance, and delivering exceptional service to clients and teams. Proven ability to streamline processes and ensure accuracy in a fast-paced environment. EDUCATION Bachelor of Science in Business Administration Major in Human Resource Management Negros Oriental State University | Dumaguete City, Philippines- Bachelor of Science in Biology Negros Oriental State University | Dumaguete City, Philippines Aug 2019 - Aug 2020 SKILLS Accounts Management Customer Service Microsoft Office Google Workspace Web Searching Communication Sales Ability EXPERIENCE General Customer Service ECE Contact Centers | Jan 2022 - May 2023 Assist customers with inquiries and issue resolution. Provide product or service information. Update and maintain customer records. Handle complaints and escalate issues when necessary. Ensure a positive customer experience. Internship- 600 HOURS Talent Acquistion- GET Wonders Corp. Assist walk-in applicants in completing application forms efficiently. Input applicant data into spreadsheets for seamless tracking and organization within the department. Update applicant status regularly for accurate company tracking. Scan resumes and advise applicants on suitable job matches based on their qualifications. Conduct interviews, adhering to company guidelines and basic requirements for each role. Utilize competency-based, structured, and commitment interviews to assess applicants effectively. General Virtual Assistant NEXA Mortgage| Sep 2023-Jan 2024 Respond to client inquiries promptly and professionally through various communication channels such as email, chat, or phone. Scheduling appointments and meetings. Setting reminders for important deadlines. Handling personal tasks such as scheduling appointments, or managing personal emails. Inputting and updating data in spreadsheets or databases. Tools used: WhatsApp, zoom, Google Workspace, Pipedrive CRM Client Relationship Assistant Kelly Partners | April 2024-Nov 2024 Processed invoices and payments for accounts payable and receivable. Ensured timely payments and resolved discrepancies through account reconciliation. Conducted credit checks for loan approvals and payment arrangements. Handled administrative tasks to support daily operations. Managed receptionist duties, including correspondence, and scheduling.