DANICA CAGADAS
PERSONAL
PROFILE
I'm a highly experienced
Customer Service
Representative exposed to
various Call Center Agencies
as a Market Researcher,
Customer Service
Representative, and Data
Analyst.
CONTACT
SKILLS
Exceptional communication skills
Successful working in a team environment, as well as
independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality
results
WORK
EXPERIENCE
Teleperformance, Technical Support Representative
FEBRUARY 2020 - SEPTEMBER 2021
Quezon City, PH--
Diagnosing and resolving network issues
Handled account billing and maintenance
Installing and configuring software
Concentrix, Financial Advisor I
NOVEMBER 2017 - NOVEMBER 2019
EDUCATION
Philippine Normal University
Bachelor in Mathematics
Education, 2016
Managed applications for credit cards, personal and
car loans
In charged for credit cards inquiries and
maintenance
Francine's Agency, Social Media Manager
DECEMBER 2021 - MAY 2022
Managed social media accounts and created social
media for daily postings
Increased social media following and sales by 200%
Developed a social media strategy to increase the
following of the company website
