Danica C Carambias

DANICA C.CARAMBIAS GENERAL VIRTUAL ASSISTANT Profile I worked in the Call Center industry for seven years handling both inbound and outbound calls for Collections and Customer Support. In April 2020, I switched to working remotely as a General Virtual Assistant and have virtually assisted various clients. I did cold calling, appointment setting, Lead Generation, Data entry, Social media managing, and other admin tasks. I have also managed and trained 10 virtual assistants in the Real Estate industry and 3 Virtual Assistants for Social Media management. I am also a professional who's keen on details, has an uplifting attitude, and is very organized. Always proactive and needs little to no supervision. Strong creative and analytical skills. Team player with an eye for detail. EXPERIENCE REAL ESTATE VIRTUAL ASSISTANT Cold call & text Sellers/Homeowners & Cash Buyers. Qualify/Set them up for an appointment. Follow up with potential motivated sellers each week. Generate list from Zillow/Tax Website. Generate Probate list (Surrogate search Website) Research and Data Entry. Pulling out a list from a lead generation tool and updating it thru a spreadsheet. SOCIAL MEDIA MANAGER Sending messages on Facebook using Traktivity. Work through friend requests with appropriate scripts. Replying to Spam Messages. Confirm/Message Tiktok followers. Engaging in the comments on both Facebook and Tiktok posts/videos/reels. Adding new customers to the back office and updates report daily. Go through a series of checkboxes to ensure new customers receive all the needed information. Upload new contacts in Traktivity and categorize them. ADMINISTRATIVE ASSISTANT Pulling out reports from the CRM and putting them on a spreadsheet. Validate and Update customer information in the CRM. Managing a contact list in a spreadsheet Managing SMS and telephone calls result and putting them on a spreadsheet. Extraction of Data and Photos from the Website and put them into Google sheet. Preparing, compiling, and sorting data for Data Entry. Data management - updating data & deleting unnecessary files). Keeping track of activities and tasks. Generating reports and entering data into the CRM. Cavite, PH -- live:.cid.595cc036eb741e55 LEAD QUALIFIER/APPOINTMENT SETTER Placing outbound calls to individuals. Ask qualifying questions and fill out information into the CRM. The call should be transferred or booked for an appointment. COLLECTIONS SPECIALIST Taking Inbound/Outbound Collection calls to arrange or process payments. Providing payment solutions/arrangements to the customers. Take actions to encourage timely debt payments. Qualifying for Debt Settlement offer. Update account status records. CUSTOMER SERVICE ASSOCIATE/REPRESENTATIVE Receives & reviews order documents. Ensure clean paperwork & creation of correct orders. Rejecting Order back to Sales in case price impacting information or documents is incomplete. Responsible for validation of all paperwork against each product, process & system to make sure orders are progressed correctly & efficiently. Raises Order in the system to recognize the Sales Order Value. Answering phone calls and inquiries about customer’s accounts. Updates customer’s financial account. SKILLS Cold Calling Lead Generation Customer Support Data Entry Online Chat Support Email Support Chat & Messaging Software Administrative Support Telemarketing File Management Social Media Management Virtual Assistance