DANI SURYA ALPUTRA
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https://www.linkedin.com/in/danisuryaalp
sites.google.com/view/danisuryaalp
EDUCATION
Sekolah Tinggi Bahasa Asing Sebelas April
July 2013 - August 2016, Sumedang, Indonesia
Bachelor of English Language and Literature
PROFESSIONAL EXPERIENCES
Marketing Manager
July 2023 - April 2025, Sumedang, Indonesia
Queen Property Group
Supervised and coordinated daily operations of the property development team, including project timelines, document control, and
internal coordination — resulting in a 25% improvement in task completion consistency.
Managed cross-functional teams within a property development project, overseeing scheduling, compliance documentation, and
contractor coordination — contributing to a 20% reduction in project delays through proactive coordination.
Improved team efficiency and project delivery by streamlining administrative and reporting processes — achieving a 30% increase in
reporting accuracy and timeliness.
English Tutor
November 2022 - May 2025, Bandung, Indonesia
RudiRussel Spraschule
Provided English language instruction to students with varying proficiency levels, focusing on conversation — leading to a 40% average
improvement in speaking fluency among students over a 3-month period.
Conducted both in-person and online classes, utilizing Zoom for remote learning sessions when needed — achieving a 90% class
attendance rate by maintaining flexibility and engagement in various teaching formats.
Supported students in building confidence and improving communication skills for academic or professional purposes — with 85% of
students reporting increased confidence in using English in real-life situations.
Customer Service
November 2018 - October 2022, Sumedang, Indonesia
Bank BRI
Assisted customers with banking inquiries, including account information, transactions, and product details — resulting in a 95%
customer satisfaction rate based on feedback and internal evaluations.
Processed account openings, loan applications, and other banking services — contributing to a 30% increase in processing efficiency
through accurate documentation and timely service.
Resolved customer complaints and escalated issues to relevant departments when necessary — achieving a 90% first-contact resolution
rate, reducing follow-up cases and improving overall service experience.
English Web Content Writer
May 2017 - November 2017, Sumedang, Indonesia
Media Medika Pratama
Wrote informative articles focused on home design, décor ideas, improvement tips, and product reviews.
Maintained a consistent editorial tone tailored to homeowners and interior design enthusiasts.
Adapted content based on analytics insights and audience engagement data.
Conducted research to ensure accuracy and relevancy in topics such as furniture, DIY projects, color trends, and interior layouts.
OTHER EXPERIENCE
General Virtual Assistant
Remote Worker Indonesia
November 2024 - Present, Yogyakarta, Indonesia
Responded to client inquiries daily via email, live chat, and phone, ensuring a professional tone and timely resolution.
Escalated complex issues using CRM tools, reducing resolution delays.
Maintained a 96% client satisfaction rate through prompt and accurate communication.
Verified customer data and documents with a 98% accuracy rate.
Managed email inboxes, prepared reports, and maintained task documentation across multiple platforms.
Achievements
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BRI Bank “3rd Triannual No.1 Bank Insurance Program Selling Officer (2020)”
BRI Bank “3rd Triannual No.1 Bank Insurance Program Selling Officer (2021)”
60 Units Subsidized House Sold within a Year
Technical Skills
Language : Indonesian (Native), Sundanese (Native) and English (Fluent).
Customer Service / Support / Success Specialist.
Team Management.
Email Management.
Webscraping.
Article, Proofreading, SEO Article, Copywriting, and Social Media Caption Writing
Workspace : Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Power Point, Google Docs, Google Sheets
CRM Tools : Monday, Salesforce, Hubspot, Zoho, and Zendesk.
Project Management Tools : Microsoft Project, Trello, Notion, Clickup, Jira and Asana.
Calendar & Event Scheduling Tools : Google Calendar, Calendly, Clockify, and Evernote.
Basic Designing & Video Editor Tools : Canva, CorelDraw, Adobe Photoshop, & Capcut.
