Danfel Danao

DANFEL B. DANAO Location: Santa Maria Bulacan, Philippines Contact Number:- Email Address:-LinkedIn: https://www.linkedin.com/in/danfel-danao-a-/ EDUCATIONAL BACKGROUND ● ● University of the East - Bachelor of Science in Information Technology -) SKD Academy - Career Certificate In Professional Culinary Arts -) SKILLS: ● Data Administration ● Phone /Email/Chat Support ● eCommerce Management - Shopify and Amazon ● Customer Service ● Copywriting and Content Writing ● On Page SEO ● Lead Generation Programs and Systems ● ● ● ● ● ● Office 365 Google Suite Zendesk - Freshdesk - Help Scout - Basekamp - ManyChats Canva - Adobe Photoshop CC Asana - Slack - Trello Aliexpress - Amazon Seller Center - Shopify - WooCommerce - Wordpress WORK EXPERIENCE: UPWORK– Virtual Assistant (January 2015 – Present) Upwork is a job search platform where business owners can outsource their job in the marketplace. Tasks such as data entry, voice/email/chat customer service, E commerce management and Web Research/Data Gathering. - JT Blinds - General Virtual Assistant | Ecommerce Management | SEO Specialist - ROK Hardware – Amazon | Shopify eCommerce Management - Vizzda – Commercial Real Estate Analyst TATA Consultancy Services - Senior Process Associate (December 2013-January 2015) LOB - AGL is one of the leading energy providers in Australia. Key Responsibilities: - World Class Customer Service thru Inbound and Outbound Calls, Email and Chat - General Account Management, Data Entry and Data Gathering - Outbound sales- Warm Lead and Moving of Service STORYSHARE INC. –English Teacher (June 2011- June 2013) This is an English language school for ESL learners in the Philippines. Key Responsibilities: - Callan Method of English teaching to prepare them in taking TOEIC and IELTS - Provide constructive feedback to students in order to maintain a meaningful learning experience ACQUIRE ASIA PACIFIC- Outbound Sales Specialist (November 2010 to December 2011) LOB - DODO Australia - Telecommunication and Internet Service Provider in Australia Key Responsibilities: - Maintains acceptable performance standards including effectiveness, efficiency and quality. Dealt with all outbound calls both customer service and outbound sales - Account Management and Resolution - Outbound Sales - Manage Cold, Warm and Hot Leads ● Unemployed (June 2010- November 2010) due to schooling IBM Daksh- Customer Care Associate (January 2010 to June 2010) IBM is the world's largest IT and consulting company. Ventured to a BPO Company in 2010 formed Daksh LOB - Sprint - Mobile Service Provider in USA Key Responsibilities: - Inbound Customer Service - Deals with customer account and management - Upsell company’s products and services such as Upgrade, Reactivation and Retention Plans PNI-KMPG - Researcher and Business Writer Inclusive Dates (January 2009-January 2010) LOB - Funding Accelerator - Specialize in Grant Research and Writing. Application for Small Business Grant Application - Key Responsibilities: Researcher and business writer for grants available from both federal and foundation. Wrote business plans for those who would like to establish their own business. SITEL PHILIPPINES -Customer Service Representative (June 2007-January 2009) LOB - MCI - Phone Company in the USA - Key Responsibilities: Inbound Customer Service Tier 1 - Provided onset support such as account management, billing and payment arrangement, First Call Resolution. Maintain metrics such as RCH, AHT and Customer Satisfaction Survey Upsell products and services upon careful account resolution Trainings attended: Philippine Red Cross -Basic Life Support, AR and CPR TM PLUS- BPAP TESDA (November 5- December 16 2012) - Training Methodology for Call Center