Daneza Mharvelle Buctot

DANEZA MHARVELLE BUCTOT About Me As a mother, it is important to me to find a job that allows me to be present for my son while also contributing financially to our household. I'm confident that I can do both by working remotely for your company. I'm a hard worker with a proven track record of success. I'm also adaptable and eager to learn new things. I'm positive that I have the skills and experience necessary to be a valuable asset to your team. Experience Convergys Cebu Advisor II, Customer Service under Operations Group July 2014-December 2020 Over 10 years of dedicated experience as a Customer Service Representative, adept at addressing customer inquiries and product and service information. --Nava Hinunangan Southern Leyte Language English Filipino Proficient in delivering exceptional technical support, with history of assignment to a prominent Telco account. HELLOTECH Inc, Remote Customer Service Representative (Billing and Retention) February 2021-October 2024 Provided exceptional customer assistance by scheduling technician appointments, excelling in client retention and adeptly managing customer satisfaction through proactive resolution of concerns. Education Expertise Computer literate Can Communicate English well Have experience with QuickBooks for Payroll and other related products Expert in Billing, Sales, Retention and Technical Support Bachelor of Science: Office Administration Southern Leyte State University- San Juan Campus - San Juan Southern Leyte- CHARACTER REFERENCES Evalyn Theresa Camering Team Leader - Convergys-- Jonathan Antipala IT Helpdesk -Radiant BPO Services--Chaira Nexen Marie Daloz Virtual Assistant--