Danelyn Aquino

Danelyn Nicolas Aquino --Olongapo City, Philippines Real Estate Lead Generation, Management, and Acquisition Portfolio Lead Manager & Junior Acquisitions for Investors ● ● ● ● ● Utilized Go High Level and Podio as the CRM system to effectively manage a pipeline of potential sellers which led to sales and closings. Developed and implemented comprehensive workflows in the CRM systems to streamline the lead qualification and conversion process. Conducted regular follow-ups with potential sellers to assess motivation and timeline for selling their property and updated Go High Level and Podio accordingly. Validated the readiness of leads to move forward with closing by analyzing the data in Go High Level and Podio and passed qualified leads on to the investor client resulting in successful closing deals. Improved lead conversion rates by the implementation of targeted follow-up strategies. Sales Manager for a Real Estate Virtual Assistant Company ● ● ● ● ● ● Developed and implemented a sales strategy for reaching out to real estate agents and promoting the use of virtual assistants as a means of scaling their business. Consistently made over 100 outbound calls per day and was able to generate a total of 5 to 10 prospects on a weekly basis. Created an efficient workflow for handling leads, which resulted in a streamlined lead qualification and conversion process. Maintained and managed the pipeline of leads and provided weekly reports of sales activities to the management. Managed the follow-up process with leads and was able to close deals with an average of 2-3 realtors per week. Collaborated with the marketing team to develop lead strategies to nurture leads and improve lead generation. Inside Sales Agent for Direct Clients - Sellers and Buyers Agent ● ● ● ● ● Cold-called to generate leads, mostly sellers, and did set them up for appointments. Assisted in any admin or ad hoc tasks needed. Created and generated reports per week. Gave feedback to clients on what I think could help their business grow. Managed calendars and made sure tasks were done and met on time. Virtual Assistance and Call Campaign Experience Real Estate Virtual Assistant – Virtupal Virtual Assistants ● ● ● ● Lead generation through cold-calling leads. Worked on seller and buyer leads. Set appointments and worked on any administrative tasks given. Tailor fitted script/s and created scripts for some realtors and brokers. Agent attraction through cold-calling. Set appointments for the broker to speak and discuss what’s in it for that realtor or aspiring one. Real Estate Virtual Assistant – Upswing Virtual Assistance Services ● ● ● ● ● Assisted clients (mostly realtors, brokers, and investors) with their needs such as lead generation through cold-calling, text, and email campaigns. Set-up appointments, a minimum of 1/day or 5/week. Managed calendars and made sure appointments and tasks are done on a timely manner. Assisted in admin tasks, like data entry, skip tracing, sending real estate files, preparing documents, etc. Tailor fitted script/s and created scripts for realtors and brokers Cold Caller and Pre Qualifier - Versatel Health Insurance ● ● ● ● Outbound calls and prequalified leads for our health insurance. Made sure to ask the necessary prequalifying questions and not miss on anything. Made sure that once qualified, to hand them over to one of the managers for a possible sign-up or closing. Transferred a minimum of 3 qualified leads each day or 15/week. Human Resources, Recruitment Experience Jobletics - Recruitment and Onboarding Specialist ● ● ● ● ● ● Reviewed, screened, and interviewed applicants in the food industry to see if they were a good fit for the business. Handled inquiries related to the job posted, like expectations, schedules, and salary-related questions. Coordinated updates to restaurant owners or managers if we were able to find them the best-suited applicant for the job vacancy. Made sure these business or restaurant owners are satisfied with our chosen applicant/s. Provided feedback to employees if needed. Hired and fired people and worked on ad hoc tasks daily. Customer Service Experience Customer Service Representative - Miss Amara – Drop Shipping and Rugs ● ● ● Assisted any inquiries, concerns, and feedback from our consumers regarding our rugs whether via live chat or email. Handled a minimum of 200 requests and inquiries per day. Maintained and part of the top agents for the CS Department. Subject Matter Expert - Sitel Baguio (Capital One) ● ● ● Assisted new and old hires in any possible concerns they have in call handling or concerns of card holders. Assisted a Team Lead in managing the team daily. Made representatives log in on time, and their calls are handled well. Taught what representatives find as complicated concerns or how to efficiently handle a call or get to the bottom of the call by probing, providing options, and setting proper expectations. Customer Service Representative - Sitel Baguio (Capital One) ● ● ● ● ● ● Took inbound calls, and assisted cardholders with their card concerns (balance inquiries, payments, balance transfers, lost card reports, APR, credit limit increase, etc). Made sure that online banking and online apps are being promoted. Made sure all inquiries were addressed and 1005 CSAT or a promoter was gained on each call. Maintained a scorecard of not lower than 87%. Took in a minimum of 120 calls per day. On a busy day, calls can go around 200 each CSR depending on the length of call/concerns to be addressed. Made sure to be always available to take inbound calls. Customer Service Representative - Convergys Baguio (Iron Mountain) ● ● ● ● Took inbound calls, assisted business owners in locating highly sensitive files, requesting copies of documents, and getting them delivered on time. Did outbound calls for shred services, and made sure that drivers were on site and on time for the service. Processed email requests of clients/business owners from inquiries on the account/s, shred services schedules, and pickups for files to be transferred to facilities or Iron Mountain storage. Made sure that the email bucket was zeroed daily, and clients were well assisted. Teaching Experience ESL Teacher - 51 Talk Baguio ● ● ● ● ● Attended all booked classes on time, and ended classes on time as well (25 minutes/class). Taught lessons assigned or chosen by the student. Answered any inquiry of the student related to the topic of the day. Gave feedback before ending the class, improvements, things to work on, and best practices to learn the language easily. Made a written report of what happened during the class. Gave feedback on the student's pronunciation, and grammar. ESL Teacher - Utalk Baguio ● ● ● ● ● Attended all booked classes assigned by the company on time (mostly 3-7 PM PH time), and ended classes on time as well (25 minutes/class). Taught the lesson assigned or chosen by the student. Answered any inquiry of the student related to the topic of the day. Gave feedback before ending the class, improvements, things to work on, and best practices to learn the language easily. Made a written report of what happened during the class. Give feedback on the student's pronunciation, and grammar. Virtual Assistant and ESL Teacher - RSVP Baguio City ● ● ● ● ● Taught Korean students English as a second language. Proofread papers and homework of Korean students. Gave feedback to Korean students, on how to improve their oral and written communication skills and gave out best practices. Cold-called for a business and set a minimum of 3 appointments per week for the business owners. Managed Calendars: Checked and made sure that all appointments were scheduled properly and all tasks were attended to on the set day and time.