Danell May Catacutan

Hell m o, I' Danell May Catacutan Virtual Assistant Experienced Virtual Assistant with a solid background in the Customer Service Industry and Sales, bringing 7 years of expertise. Proven ability to deliver exceptional customer experiences, drive sales growth, and efficiently manage administrative tasks. Skilled in effective communication, problem-solving, and relationship building. Adept at meeting and exceeding sales targets, upselling products, and providing top-notch support. Strong organizational skills and adaptability, ensuring seamless operations and maximizing productivity. EXPERIENCE 2016 - 2018 March - Dec Customer Service Representative iQor Taking inbound & outbound calls, live chats & emails for both Sales & Service. 2018 - 2020 Dec - April 2020 - 2022 April - April 2021 - 2022 Sept - Dec 2023 Feb - Nov 2023 - 2024 July - Present Team Leader iQor Adept at guiding cross-functional teams to surpass performance goals and enhance operational efficiency. Proven track record of fostering collaboration, resolving issues, and maintaining a positive work environment. Trainer iQor Skilled in designing and delivering engaging training modules for new hires, focusing on product knowledge, communication techniques, and customer service excellence. Amazon Product Researcher Tasked to search for profitable products using various tools like Keepa, RevSeller, and Seller Amp. Sales VA (B2C) Olive Branch Contact center Making outbound calls and answering inbound calls at the same time. Responding to live chats, text messages and email. Making sure every conversation will be converted into a sale. Sales Virtual Assistant(B2B) SKILLS Hard Skills Customer Service Email/Chat Support Graphic Design Data Entry Content Creation Admin Task Soft Skills Problem Solving Creativity Time Management Team Work Communication Adaptability Self Motivation EDUCATION 2012 - 2013 University of Mindanao BS in Accountancy CONTACT DTLA Print - Creating quotations, order proofs, shipping labels, and processing online orders. Creating Mock-ups, processing refund, and responding to emails in a timely manner. -Davao City, Philippines, 8000