Dandy Rodrigo Dela Pena

For the last 13 years, I’ve built a solid career in sales and customer service, consistently delivering results in fast-paced B2B environments. At American Express, I most recently worked as a Retention Specialist and Account Manager, where I helped business owners find long-term value in staying with their current cards, turning potential cancellations into opportunities to upsell products better suited to their evolving needs. I’ve always had a knack for reading between the lines, understanding what customers really need, and turning that into solutions that helps the customer. Before that, I was a Value Generation Coach, working closely with customer care professionals to boost their sales performance. I ran quality checks, coached them with targeted feedback, and helped lift overall team metrics by analyzing sales data and finding gaps we could close fast. Earlier, as a Customer Care Professional, I wore multiple hats—resolving disputes, handling fraud issues, and upselling products during tough conversations. My sales game is backed by sharp instincts and a strong service mindset, which I also brought to my time at JP Morgan Chase. I coached new hires, ran KPI-focused sessions, and helped agents reduce their AHT while maintaining quality—because efficiency and empathy can absolutely go hand in hand. As a cross-trained Senior Specialist, I handled both credit card and retail banking support, always aiming to make every call count. I’ve also supported eBay sellers at Convergys, served as a Subject Matter Expert, and helped onboard new reps as a transition coach. My sales roots go back to cold calling at Syner-G Outsourcing and Interface Tech, where I honed my grit to take 80-100 calls a day. I stay calm under pressure, listen with intent, and know when to push and when to pivot. I’m big on turning objections into opportunities and closing deals that feel right for both sides. I bring a mix of strategy, humor, and hustle to every interaction—and I genuinely enjoy making customers feel heard and valued. If you're looking for someone who can sell, retain, coach, and keep things running smooth even when things get messy, I’m that person.